customer service representative supervisor Job

*Hours: 35 Hours per week

*Languages
English

*Education
College/CEGEP

*Experience
2 years to less than 3 years

*Tasks
-Authorize routine deposits and withdrawals
Establish work schedules and procedures
Examine and verify the accuracy of work
Identify workers’ training needs
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Train staff/workers in job duties, safety procedures and company policies
Conduct performance reviews
Perform same duties as workers supervised
Recruit and hire staff
Co-ordinate, assign and review work
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Requisition materials and supplies

*Supervision
5-10 people

*Additional information
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure

*Personal suitability
Accurate
Client focus
Dependability
Efficient interpersonal skills
Initiative
Organized
Reliability
Team player