Customer Service Representative Job

Position Overview:

Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers’ needs are met. You will need to provide excellent service that will result in a one call resolution.

Responsibilities:

• Provide information or guidance to rental car customers using a positive, empathetic and professional approach.

• Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution.

• Develop and maintain product, process and technical knowledge related to services.

• Exhibit effective verbal and interpersonal communication skills tailored to the audience.

• Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance.

• Other duties as assigned.

Qualifications:

• High School Diploma or GED equivalent.

• 1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus.

• Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office.

• Minimum of 30 words per minute typing skills.

• Strong interpersonal skills and ability to interact with varying personalities.

• Bi-lingual (Spanish) is a plus.

Customer Service and bilingual(Spanish)

Other Benefits

Cogent Infotech is a global IT consulting firm, founded in 2003, that provides digital transformation, cybersecurity, cloud services, and workforce solutions to large enterprises, government agencies, and educational institutions, leveraging technology like AI/ML and analytics to solve complex business problems and offering training through its Cogent University, with strong industry recognition for workplace culture and growth