Customer Service Representative - Integrated Supply Job

Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

?-Hours: Mon-Fri 730am-4pm. Occasional OT.
?-Temp to hire.
?-This is an on-site, in person position. Can not be done remotely.
?-Customer service skills required.
?-Computer skills required. Will be using MS Office and Outlook daily.
?-Professionalism a must.
?-Will quickly and effectively respond to requests from the client, in additional to calling vendors.
?-Will handle invoice resolution, resolving discrepancies, and expedient processing.
?-Steel toe shoes required. Safety eyewear required.
?-Dress code: Business Casual, jeans/long pants and collared shirt/blouse.?

Requirements:
?High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
?• Excellent customer service.
?• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
?• Mathematical aptitude for basic calculations.
?• Self-starter with the ability to work independently.
?• Strong attention to detail and accuracy.
?• Demonstrated strong attention to detail, organizational and execution skills.
?• Proficiency with MS-Office products.
?• Strong verbal and written communication skills.?

Responsibilities:
• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen’s purchasing strategies.
• Review and approve assigned inventory forecasts produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Skills:
Customer Services representative