Customer Service Representative Job

We’re looking for a helpful, dependable Customer Service Representative to support customers by phone, email, and chat. You’ll answer questions, resolve issues, and make sure each customer has a positive experience.

Responsibilities
Respond to customer inquiries promptly and professionally.
Help customers with orders, billing, account access, product information, and service issues.
Troubleshoot problems and explain solutions clearly.
Record customer interactions and update account details in company systems.
Escalate complex or urgent issues to the appropriate team.
Follow service guidelines while protecting customer information.
Meet quality, response-time, and customer-satisfaction goals.

XPeng Inc. is a leading global Physical AI and smart electric vehicle (EV) company. Headquartered in Guangzhou, China, the company is dual-listed on the New York Stock Exchange (NYSE: XPEV) and the Hong Kong Stock Exchange (HKEX: 9868). XPeng is widely recognized as part of China’s "Big Three" premium EV upstarts, distinguishing itself through a heavy, tech-first focus on autonomous driving software, artificial intelligence, and proprietary in-car software.