Customer service representative Job
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Employer: Sandra wagoneer
SpiderID: 14069147
Location: Houston, Texas
Posted: 9/21/2025
Wage: 36,000/47,000
Priority Review Date: 12/20/2025
Job Code / NOC / SOC: REP-REMOTE-05
Category: Customer Service/Technical Support
Job Description:
Position Overview
We are seeking a friendly, motivated, and detail-oriented Customer Service Representative to join our team remotely. As the first point of contact for our customers, you will provide exceptional support through phone, email, and chat. You will resolve inquiries, troubleshoot issues, and ensure that customers have a positive experience with our company.
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate product and service information.
Resolve customer concerns efficiently and with empathy.
Escalate complex cases to appropriate departments when necessary.
Document all interactions in the company’s CRM system.
Meet performance goals such as response time, customer satisfaction, and quality standards.
Collaborate with team members to improve the customer support process.
Qualifications
High school diploma or equivalent (some college preferred).
Prior customer service or call center experience is an advantage.
Strong written and verbal communication skills.
Ability to remain patient, professional, and empathetic.
Comfortable working with computers, CRM software, and online tools.
Ability to multitask and manage time effectively in a remote setting.
Reliable internet connection and quiet workspace.
Compensation
Hourly Pay Range: $14 – $22 per hour (depending on experience).
Eligible for performance incentives and benefits (where applicable).
Work Environment
100% Remote
Flexible schedules available (full-time or part-time)
We are seeking a friendly, motivated, and detail-oriented Customer Service Representative to join our team remotely. As the first point of contact for our customers, you will provide exceptional support through phone, email, and chat. You will resolve inquiries, troubleshoot issues, and ensure that customers have a positive experience with our company.
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate product and service information.
Resolve customer concerns efficiently and with empathy.
Escalate complex cases to appropriate departments when necessary.
Document all interactions in the company’s CRM system.
Meet performance goals such as response time, customer satisfaction, and quality standards.
Collaborate with team members to improve the customer support process.
Qualifications
High school diploma or equivalent (some college preferred).
Prior customer service or call center experience is an advantage.
Strong written and verbal communication skills.
Ability to remain patient, professional, and empathetic.
Comfortable working with computers, CRM software, and online tools.
Ability to multitask and manage time effectively in a remote setting.
Reliable internet connection and quiet workspace.
Compensation
Hourly Pay Range: $14 – $22 per hour (depending on experience).
Eligible for performance incentives and benefits (where applicable).
Work Environment
100% Remote
Flexible schedules available (full-time or part-time)
Job Requirements:
Core Skills
Excellent verbal and written communication skills
Strong active listening and empathy skills
Ability to de-escalate and resolve conflicts calmly
Problem-solving and critical thinking abilities
Multitasking and time management skills
Technical Skills
Proficiency with computers, email, and chat platforms
Familiarity with CRM software (e.g., Zendesk, Salesforce, Freshdesk)
Fast and accurate typing skills
Ability to learn new tools and systems quickly
Work-from-Home Skills
Self-motivation and ability to work independently
Strong organizational skills
Reliable high-speed internet connection
Quiet and distraction-free workspace
Preferred (Not Required)
Previous customer service, call center, or remote support experience
Knowledge of basic troubleshooting (for product/service issues)
Bilingual or multilingual skills
Excellent verbal and written communication skills
Strong active listening and empathy skills
Ability to de-escalate and resolve conflicts calmly
Problem-solving and critical thinking abilities
Multitasking and time management skills
Technical Skills
Proficiency with computers, email, and chat platforms
Familiarity with CRM software (e.g., Zendesk, Salesforce, Freshdesk)
Fast and accurate typing skills
Ability to learn new tools and systems quickly
Work-from-Home Skills
Self-motivation and ability to work independently
Strong organizational skills
Reliable high-speed internet connection
Quiet and distraction-free workspace
Preferred (Not Required)
Previous customer service, call center, or remote support experience
Knowledge of basic troubleshooting (for product/service issues)
Bilingual or multilingual skills
Job Criteria:
Start Date: As soon as possible
Position Type: Full-Time Permanent
Experience: Entry-Level
Education: High School
Travel: None
Vacation: Negotiable / Other
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Relocation Assistance, Tuition Reimbursement
Company Profile:
What Brightside Health Offers
Online mental health care for people 13 years and older.
Services include therapy, psychiatry (medication), or both.
Special programs:
• Teen Care (for ages 13-17)
• Intensive Outpatient Programs (IOP) for mental health and substance use in select states.
• Suicide Prevention / Crisis Care Program.
Contact Information:
| Contact Name: Sandra Wagoneer | Type: Employer |
| Company: Brightsideltd.com | |
| Web Site: https://www.brightside.com | |