CUSTOMER SERVICE REPRESENTATIVE Job

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve complaints and provide appropriate solutions and alternatives
• Maintain accurate records of customer interactions and transactions
• Process orders, forms, applications, and requests
• Follow communication procedures, guidelines, and policies
• Collaborate with internal departments to ensure customer satisfaction
• Escalate unresolved issues to the appropriate teams when necessary

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Empathy and patience when dealing with difficult situation

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance

MJM International Corporation is the originator of PVC Healthcare Equipment and the superior manufacturer in the industry with our innovative designs, outstanding sales and remarkable customer service. We have over 40 years of experience along with an extensive PVC Medical Line of 2500 plus products.