Customer Service Representative Job

We are currently seeking a Customer Service Representative to answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives, distributors and end users on-site at Sturtevant Richmont in Carol Stream, Illinois.

• Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages and overages.
• Match customer requirements with standard products and services.
• Prepare quotes for standard products, as required.
• Process orders into computer system
• Prepare repair quotes and perform follow-up on repair orders.
• Issue debits and credits and process returned goods.
• Interface with other employees to obtain information needed to respond to customer inquiries.
• Coordinate export shipments with freight companies as directed by distributor, ensuring all export documentation is accurate.
• Access, update and maintain customer computer database and manual record-keeping system for individual accounts.
• Prepare and follow ISO documents and procedures, as needed.
• Typing and filing
• May occasionally lift, push, pull or carry up to 25 lbs

• High school diploma or equivalent required
• Proficient in Microsoft Office, including Excel
• Must be able to operate office equipment, such as a fax machine and copier
• Pleasant telephone manner and ability to effectively communicate with customer
• Strong ability to multi-task and juggle multiple priorities
• Customer service experience within a manufacturing company is preferred

We offer a complete benefits package, which includes medical, dental, vision, life insurance, tuition reimbursement, paid vacation days and more!

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran