Customer service representative Job
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Employer: JFM
SpiderID: 14028982
Location: Altamont, New York
Posted: 7/14/2025
Wage: 50k
Priority Review Date: 10/12/2025
Job Code / NOC / SOC:
Category: Finance/Investment
Openings: 20
Job Description:
Customer service representative (US)
About JFM:
JFM is an up-and-coming gift card company focused on these
major goals:
• Preventing gift card scams.
• Offering the best value when buying or selling gift cards.
• We're building a safe space for honest trading-one card at a time.
About the job:
You'll support customers, resolve transaction issues, and help maintain a safe and seamless gift card exchange
experience in a mission-driven, growing company.
Responsibilities and more:
• Respond to customer inquiries via WhatsApp, Telegram,
and chat in a timely, friendly, and professional manner
• Assist users with transaction or platform issues
Guide new users through the process of buying or selling
gift cards
• Investigate and help resolve reported problems quickly
• Escalate complex or suspicious activity to the PR team
Keep accurate records of customer interactions and
outcomes
Provide clear updates and communication to users
throughout their transaction journey
• Ensure a high level of customer satisfaction with every
interaction
What makes you a strong candidate:
• Fluent in English (spoken and written)
• Outspoken and confident communicator
• Medium-level experience in customer service
• Excellent problem-solving skills
• Must have WhatsApp and Telegram installed.
Apply now :http://bit.ly/3U7kGHQ
About JFM:
JFM is an up-and-coming gift card company focused on these
major goals:
• Preventing gift card scams.
• Offering the best value when buying or selling gift cards.
• We're building a safe space for honest trading-one card at a time.
About the job:
You'll support customers, resolve transaction issues, and help maintain a safe and seamless gift card exchange
experience in a mission-driven, growing company.
Responsibilities and more:
• Respond to customer inquiries via WhatsApp, Telegram,
and chat in a timely, friendly, and professional manner
• Assist users with transaction or platform issues
Guide new users through the process of buying or selling
gift cards
• Investigate and help resolve reported problems quickly
• Escalate complex or suspicious activity to the PR team
Keep accurate records of customer interactions and
outcomes
Provide clear updates and communication to users
throughout their transaction journey
• Ensure a high level of customer satisfaction with every
interaction
What makes you a strong candidate:
• Fluent in English (spoken and written)
• Outspoken and confident communicator
• Medium-level experience in customer service
• Excellent problem-solving skills
• Must have WhatsApp and Telegram installed.
Apply now :http://bit.ly/3U7kGHQ
Job Criteria:
Start Date: 25/07/2025
Position Type: Full-Time Permanent
Experience: 1
Education: High School
Travel:
Vacation: No Paid Vacation
Job Benefits:
Health/Dental Benefits
Contact Information:
| Contact Name: Caitlyn Joseph | Type: |
| Company: JFM | |
| Web Site: http://bit.ly/3U7kGHQ | |