Customer Service Order Entry Job

Provides professional customer service support by handling inbound calls and assisting customers with order placement, product searches, returns, order inquiries, delivery updates, and order-related issues.

Key responsibilities include researching and resolving customer order problems and disputes, accurately entering and updating order information, providing timely information about products and deliveries, processing returns, and communicating with customers in a professional manner. The representative works closely with internal teams and supervisors to resolve issues, meet quality and performance standards, and maintain accurate customer service records.

The role requires strong communication skills, attention to detail, effective multitasking, computer proficiency, and the ability to retain information and work efficiently in a fast-paced environment. Employees are expected to meet established quality assurance metrics, participate in performance discussions, identify development opportunities, and maintain a professional and distraction-free remote workspace.

* High school diploma, GED, or equivalent work experience.
* 2–4 years of customer service experience preferred.
* Strong verbal and written communication skills.
* Good computer and Microsoft Office skills.
* Strong attention to detail and organizational skills.
* Ability to multitask and work effectively in a fast-paced environment.
* Ability to research and resolve customer and order-related issues.
* Ability to work independently while collaborating effectively with a team.
* Ability to meet established quality and performance standards.
* Comfortable working remotely in a professional, distraction-free environment.

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Relocation Assistance, Offers Sponsorship for U.S. Visa, Transportation Subsidies, Day Care Services

Cardinal Health is a global healthcare services and products company supporting pharmacies, hospitals, healthcare providers, and patients. The company provides pharmaceutical distribution, medical products, technology, and other healthcare solutions across the U.S. and internationally.