Customer Service Manager - Retail Job

Job description
Job title: Customer Service Manager - Retail (NOC 60020)
Wage: $24.00/hour
Work hours: Monday-Sunday, 30 hours/week
Address: 44 Maple Valley Rd, Corner Brook, NL A2H 6L8 & 42 Queen St, Stephenville, NL A2N 3A7
Nature: Full-time permanent
Language: English
Vacation: 2 weeks of paid vacation per annum or remuneration of 4% of basic salary

Job duties
Plan, organize, direct, and evaluate daily customer service operations across retail locations.
Develop and implement customer service policies, procedures, and performance standards to improve service quality and operational efficiency.
Manage, supervise, and support retail sales supervisors and customer service staff.
Monitor customer satisfaction, analyze customer feedback, and implement improvements to enhance the overall customer experience.
Resolve complex customer complaints and service issues in a timely and professional manner.
Participate in recruiting, training, coaching, and evaluating customer service and retail staff.
Manage operating budgets related to customer service activities and recommend improvements to maximize efficiency and profitability.
Monitor sales performance, service quality, and operational results, and prepare reports for business management.

Job requirements
Completion of secondary school is required.
A college diploma in business administration, retail management, or a related field is an asset.
At least 1 year of experience in retail sales, customer service, or retail management, including supervisory experience is required.
Strong leadership, organizational, and decision-making skills.
Excellent communication, customer service, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced retail environment.
Knowledge of mobile phones, tablets, consumer electronics, or repair-related retail operations is an asset.
How to apply
Please email your resume to [email protected]. Thank you for your interest. Only selected candidates will be contacted.

Our background Welcome to our phone and tablet repair store, where we provide professional repair services and related retail products for our customers. We are dedicated to offering reliable device repairs, quality mobile accessories, screen protector installation, system updates, battery replacement, and other related services. Located in Corner Brook, Newfoundland and Labrador, we take pride in delivering excellent customer service, practical technical solutions, and a welcoming retail environment. As our business continues to grow, we are looking for a dedicated Customer Service Manager - Retail to support our daily operations and help lead our team.