Customer Service Manager Job

Mytaxexpert Inc. offers trusted, accurate, and personalized tax advisory services, helping clients meet their obligations efficiently while maximizing their returns. Founded by Gally Shapiama, who came to Canada from Peru, the company is committed to educating its clients and providing peace of mind throughout the entire tax process.

Mytaxexpert Inc. offers an exceptional service that inspires confidence and peace of mind, keeping us up to date with the latest tax regulations.

We are currently looking to hire a Customer Service Manager with excellent customer service skills, who is also a great leader, reliable, energetic, and team-oriented, to join our team and help us meet our customers’ needs. If you are looking to join a company with an outstanding reputation to achieve a great career, then look no further.

If you are interested in joining our team and you have the qualifications for the job, please contact us and we will be happy to welcome you to our team.

Interested candidates should send a resume to [email protected].

Position: Customer Service Manager
Number of positions available: 1
Work Hours: 30 hours per week
Wage: $36.60/hour
Employment Type: Full-time, Permanent
Start date: ASAP
Work Location: 1633-4500 kingsway, Burnaby, BC, V5H2A9, Canada.
Language of work: English
Vacation time: As per law

Key duties and responsibilities:

•Oversee the daily operations of the tax and client service departments to ensure smooth delivery of personal and business tax services.
•Develop and implement internal procedures and customer service standards to guide staff in providing accurate, timely, and professional support.
•Monitor budgets and office supply inventory to ensure efficient resource use and cost control.
•Handle client inquiries and concerns related to tax filings, documentation, or appointments, and provide appropriate resolutions in a professional manner.
•Manage service agreements and vendor relationships for marketing, promotions, and client communication strategies.
•Lead the recruitment, training, and performance supervision of administrative and front-desk personnel to maintain high-quality customer experience.

• At least 2 years of work experience in the same or a directly related occupation.
• Completion of secondary school.
• Excellent customer service abilities
• Attention to detail.
• Exceptional organization and time management skills
• Strong leadership and team management skills

Accounting services