Customer Quality Engineer Job

1. MISSION:
• To ensure customer satisfaction by supervising the end product’s quality according to client quality standards, following the control guidelines defined by the Quality Department.

2. GENERAL FUNCTIONS*:
• Communicate client claims at plant quality meetings.
• Pay heed to customer-related needs with the rest of Quality Department functions, in order to work in a coordinated way.
• Establish a periodical and effective communication channel with the customer, such that he/she feels comfortable and to facilitate the solution for any problem, as well as to understand his/her needs and communicate them to the plant.
• Coordinate the solution of problems detected by the customer with team group problem-solving methodologies and its specific format, depending on the customer (8Ds, 5 Whys, NMCAR…).
• Administer selection of defective material at customer’s sites, and communicate the internal selection guidelines to the Plant Quality Engineer.
• Verify the effectiveness of the actions taken by the problem-solving groups.
• Ensure that self-control / prevention actions are thoroughly applied and, if possible, that they are applied to similar products / processes.
• Know the work methods of each customer and write the documentation for his/her products, from the initial samples to the line products.
• Take part in the team in charge of FMEA definition and revision, Control Plan and other necessary documentation.
• Coordinate the plant customer visits and audits, preparation of customer visits and presentations.
• Maintain the Quality System in the areas for which he/she is responsible.
• Take part in the preparation of the third-party audits, following the guidelines set by the audit system coordinator: Plant Quality Engineer.
• Analyze production, measurement and control needs in order to meet customer requirements.
• Ensure the effective use of quality system program modules.
• Suggest and execute improvement of activities to make an annual improvement plan, based on the customer's historical problems, potential problems and future needs detected.
• Take part in the project-launch teams.
• Observe Ficosa’s Code of Ethics to avoid fraudulent practices. Comply with Information Security Management System (ISMS) applicable to the job, along with the training related thereto.
• Actively cooperate in maintaining, promoting and improving the OHSE and Quality department.

(*) The described functions are the most representative for this position and are in no way a comprehensive list.

3. POSITION REQUIREMENTS (EDUCATION, LANGUAGES & EXPERTISE):
Academic background: Bachelor’s degree in engineering or similar

Languages: Advanced English (spoken & written)

Experience: Minimum of 2 years in a similar position

4. OTHER SPECIFICATIONS:
Additional training: Knowledge of quality and environmental system would be of additional value
Knowledge in current legislation as IATF, automotive standards, basic VDA core tools, Customer Specific Standards and risk basic thinking.

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance

Ficosa began operating in the USA in 1995, through a technical-commercial office in Michigan, which was nearby the decision centres of the North-American car makers in Detroit. Since then, the company has expanded its capacities for the development of projects for the NAFTA area, with the creation of a test laboratory in 1996; a CAD department in 1997 and a prototype laboratory in 1998. In 2000, Ficosa consolidated its Engineering Centre with new headquarters in Madison Heights, where the technical-commercial office for the NAFTA market already was. Since 2008 Ficosa also has a production plant in US, located in Cookeville, Tennessee.