Customer Experience Specialist Job

We seek an enthusiastic and dedicated Customer Experience (CX) specialist to provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.

The core skills that the candidate should possess are:

-Extensive experience in gathering and interpreting customer experience information.
-Solid knowledge of online customer engagement platforms and channels.
--Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
Exceptional interpersonal skills and a client-centered approach.
-Great organizational and time management abilities.
-Superb communication, collaboration, and problem-solving skills.

The interested candidate should have previous working experience as СX specialist for at least two years and hold a Bachelor's degree in marketing/ communications/ advertising/ business management/ or in a related field. A top-notch CX specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.

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