Customer Experience Coordinator (Remote) Job

Are you passionate about travel, highly organized, and dedicated to delivering world-class service? Xperience Xscape Travels is seeking motivated, empathetic, and detail-oriented individuals to join our team as Customer Experience Coordinators.

In this remote role, you will be the champion of our clients' travel journeys, ensuring every phase of their vacation—from initial inquiry to their return home—is seamless, memorable, and stress-free. Whether you are looking for a rewarding side hustle or a long-term career change, we provide the full training, mentorship, and certification required to succeed in the booming travel industry.

Key Responsibilities
Client Consultation & Care: Connect with clients to understand their travel desires, handle inquiries, and ensure they are matched with vacation experiences that exceed their expectations.

Manage the Travel Experience: Coordinate and review end-to-end travel details, including itinerary confirmations, flights, hotel transfers, and travel insurance, ensuring absolute accuracy.

Feedback & Relationship Building: Check in with clients post-travel to gather feedback, resolve any service issues, and build long-term relationships to encourage repeat bookings and referrals.

Problem Resolution: Serve as a dedicated point of contact to assist clients with real-time support, documentation requirements, or itinerary adjustments before and during their trips.

Stay Current: Participate in ongoing training and vendor webinars to stay up-to-date on customer service best practices, new travel protocols, and exclusive industry promotions.

Job Requirements
Must be 18 years or older.

Must have a high school diploma or equivalent.

A reliable computer, high-speed internet, and a dedicated smartphone or smartphone access.

Strong communication, customer service, and interpersonal skills.

Excellent time-management skills and the self-discipline to work independently in a remote environment.

Prior experience in customer service, hospitality, or travel is a plus, but not required. We provide comprehensive training.

Must be legally authorized to work in the US.

Benefits & Perks
Highly Flexible Schedule: Work part-time or full-time. You set your own hours around your life and current commitments.

Uncapped Income Potential: Competitive commission-based structure with a performance range of $45,000–$65,000 annually.

Comprehensive Training: Gain access to specialized travel certifications, step-by-step mentorship, and a supportive team environment.

Travel Perks: Enjoy exclusive travel agent discounts, familiarization (FAM) trips, and perks on major cruise lines and resorts.

Xperience Xscape Travels is a remote-based travel business focused on helping individuals build flexible, rewarding careers within the travel industry. We provide guided training, mentorship, and support for those interested in becoming independent travel agents. Our mission is to empower individuals to create income opportunities while helping clients plan memorable travel experiences. We emphasize professionalism, growth, and structured onboarding so new agents feel confident and supported from day one. Whether someone is seeking supplemental income or looking to build a long-term travel business, we provide the tools, education, and leadership to help them get started and grow.