Coordinator - Learning & Development Job

Job Inputs:

• Understand company’s training programs, practices and activities to provide exemplary customer service.

• Maintain the training calendar and scheduling of courses: create training events and sessions in the Learning Management System (LMS), support enrollment requests through proxy enrollments and withdrawals, manage waitlists, process attendance rosters, etc…

• Manage the Training Room calendar and scheduling. Ensure training room set up is complete prior to scheduled classroom/instructor-led sessions.

• Ensure technical resources, training materials, supplies and rosters are available to facilitators.

• Track training progress and follow up with students to keep them on track, ensure completion of programs in a timely manner (i.e. New Hire Curriculum).

• Run monthly training reports to track progress against corporate goals; provide ad-hoc reports as requested.

• Manage and implement LMS platform updates and enhancements, providing expertise and training to internal stakeholders as needed.

• Support the Holman University team by scheduling activities related to events throughout the year; source vendors and schedule external resources as needed; send corresponding communications to appropriate audiences.

• Support the Learning & Development team with any training-related administrative and support needs including ordering of supplies, reserving rooms, etc.

• Monitor Holman University email inquiries, providing timely and accurate resolution to internal customers.

• Prepare ad-hoc reports and data analyses as requested by stakeholders, providing insights and recommendations.

• Develop real-time reports and dashboards to enable internal customers to accurately monitor required training compliance.

• Review the course catalog and performance data on a yearly basis to establish and report on KPI’s for Holman University

• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent, a degree in Business Administration, Human Resources, or relevant field preferred

• Additional education, certifications, or experience are a plus

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• 2-4 years’ experience in administrative services or related fields

• Proficiency in Human Resources and Learning and Development functions and practices.

• Proficiency with Learning Management Systems, preferably Workday and Workday Learning.

• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department

• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Planning/Organizing/Managerial Knowledge:

• Proactive, organized approach to multitasking and prioritization

• Effectively manages time and consistently meets deadlines with some guidance from manager

• Demonstrates accuracy, thoroughness and effectiveness in work

• Demonstrates attention to detail and commitment to doing quality work

• Adjusts quickly to new or changing assignments, processes and people

• Displays professionalism and remains composed when faced with challenges

• Learns from experience; modifies behavior to be more effective

• Recognizes one’s own strengths and opportunities for growth

• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion

• Applies basic knowledge of theories, practices and procedures to complete assigned work

• Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager

Communicating & Influencing Skills:

• Strong verbal and written communication skills

• Strong interpersonal and customer service skills

• Ability to express information and ideas in a clear and organized manner

• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers

• Takes personal responsibility for customer satisfaction and loyalty

• Works independently or with others within own area or department to achieve team goals

• Offers support to other team members; follows through on commitments

• Applies emotional intelligence in responses and reactions

• Demonstrates consistency between words and actions

• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view

• Consistently earns trust, loyalty and respect of others

Outputs:

• Ensure accurate and efficient scheduling of classes within Holman University, adhering to established timelines and protocols.

• Facilitate the timely processing of rosters to facilitate the smooth progression and completion of courses.

• Maintain proactive management of training room schedules, preemptively addressing any potential conflicts or issues to ensure seamless operations.

• Demonstrate responsiveness to inquiries directed to Holman University, striving to provide comprehensive assistance and resolution within a 24-hour timeframe.

• Foster a collaborative and supportive working environment by communicating clearly and effectively with internal and external partners and assisting when needed.

#HYBRID

#LI-MG1

INDMISC