Contact Center Administrator Job

Holman is currently hiring a Contact Center Administrator in their Client Relations department. This position offers a great opportunity to start your career with Holman.

Primary Responsibilities:

• Interacts heavily with clients (Drivers, Location Contacts) via phone and email
• Receives inquiries from customers and coordinates responses from other Holman departments, Dedicated Client Administrators and Account Executives
• Investigate and provide closed loop resolution to customer problems, logs all inquiries in FleetTrak (internal communications system)
• Appropriately utilizes FleetTrak to drive resolution for customers and effectively manages FleetTrak Escalations
• Is responsible for driver satisfaction and creating Raving Fans by proactively providing information, asking key questions and confirming the driver’s understanding of the resolution
• Provide regular status updates to clients on open items
• Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters
• Assists with the processing of bulk mailings and with special projects

Knowledge and Skills

• All applicants welcome to apply
• Customer service experience or Bachelor’s degree preferred
• Ability to communicate effectively, both verbally and in writing, with all levels of employees and customers
• Must demonstrate advanced organizational skills with strong attention to detail
• Ability to multi-task efficiently and possess time management and follow-up skills
• Ability to work independently with customers
• Working knowledge of Microsoft Office (Word, Excel and Outlook)
• Must be willing to work flexible hours to fulfill client requirements

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