Computer Engineer (AL) Job

Role Overview
The Deskside Technician will provide onsite field support for IT End User Computing (EUC)
equipment and services at various Benchmark Electronics sites across multiple countries. The
technician will deliver hands-on technical assistance, incident resolution, hardware and software
support, and participate in event support operations, ensuring a high standard of customer
service and operational excellence.
Key Responsibilities
? Deliver onsite and remote support for end users, resolving incidents relating to EUC
equipment including desktops, laptops, peripherals, and mobile devices.
? Provide Break/Fix support, troubleshooting, and issue resolution for hardware and
software failures.
? Initiate and manage the creation of tickets for each reported issue, ensuring that all
incidents are accurately logged and tracked through resolution.
? Conduct pre-installation and site surveys in alignment with requirements for network
connectivity, power, and coordination with third-party suppliers.
? Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software
operations as per service requests.
? Carry out asset refresh activities and manage the disposal of hardware in accordance
with company policies.
? Issue loaner devices or software for repairs or in cases of lost/stolen equipment,
including data backup and recovery.
? Coordinate and manage warranty repairs with hardware vendors and facilitate IT
equipment returns under asset management guidelines (including legal hold PCs).
? Assist users by providing support through SmartHubs installed at designated sites,
ensuring seamless access to remote troubleshooting and device assistance.

? Perform proactive PC health checks using prescribed tools, addressing performance or
hardware issues during field visits.
? Document and update knowledge base & runbooks.
? Support conference room technology by conducting weekly checks and resolving
identified issues proactively.
? Assist with IT equipment setup, testing, and support during events, ensuring readiness
and functionality of all required devices.
? Manage IT equipment disposals and coordinate with preferred suppliers for proper
decommissioning and recycling.
? Document and maintain accurate records of all activities, site visits, and incident
resolutions in the approved ITSM tool.
? Assist users with activities including but not limited to IT equipment moves, peripheral
installation and configuration, onboarding and offboarding requirements
? Comply with company practices, guidelines, and security requirements at all times,
maintaining professionalism onsite.
? Engage in continuous improvement initiatives to optimize field support delivery and
enhance end user satisfaction.
? Coordinate with specialized IT teams for escalations and advanced technical support
? Forward unresolved tickets to the relevant specialized teams for escalation when issues
cannot be resolved by Deskside support.

Barrister Global Services Network, Inc. provides a single point, performance-based IT service and support solution