Collections Representative Job

Snap-on Industrial is seeking a great candidate to join our team. This position will focus on facilitating the resolution of open receivables and root causing disputes in order to not only collect payment from customers, but to identify process improvement opportunities. Must have previous credit and collections work experience in a mid-sized to large corporation, as well as a passion for problem solving.

Manage a portfolio of 900-6,000 past-due accounts at any given time, with past-due balances ranging up to $1 million

Perform account/payment reconciliation

Coordinate with internal and external parties to resolve disputes behind aging invoices

Analyze issues at the root cause for nonpayment, and work with appropriate parties to improve these processes moving forward

Communicate with customers by phone and e-mail regarding amounts due or past due and establish strong business relationships. Diffuse and resolve challenging customer service situations

Document daily collection activities

Identify, document and recommend delinquent accounts requiring external collection efforts and which could create bad debt or financial exposure

Review, prepare, analyze and document accounts receivable aging reports and other ad hoc reports

Meet collection targets as defined by finance department

Follow the procedures and protocol established by the company

All other duties as assigned

Minimum 1- 3 years of related credit and collection experience in a mid-sized to large corporation

Associates degree in Accounting, Finance or other related field preferred or equivalent work experience

Two years of experience preferred

Resourceful and adaptable to meet evolving business needs

Excellent written and verbal communication skills showcasing an ability to effectively communicate with different levels of management

Inquisitive and proactive while considering multiple perspectives to solve complex problems

Independent with the ability to partner with appropriate resources as required

Future-focused decision maker with a solutioneering mindset. Able to carefully consider options, pinpoint patterns, review statistics, conduct impeccable research, and analyze choices before taking action

Proficient with Microsoft Suite software including intermediate to advanced Excel skills

Ability to quickly learn and apply knowledge related to multiple software programs: ERP, customer relationship management, supplier solutions, etc

Ability to work overtime, up to 10%

Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.

Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.