Client Support Representative Job

- Provide timely and professional support to platform users regarding account setup, subscriptions, listings, transactions, and scheduling services.
- Assist users in navigating platform features, including AI-powered quality verification tools and sustainability reporting functions.
- Respond to inquiries related to payments, transactions, service usage, and platform functionality.
- Identify, document, and resolve basic technical issues, and escalate complex problems to the technical or quality assurance teams.
- Support the onboarding of new suppliers, buyers, and partners by guiding them through platform processes and best practices.
- Maintain communication with users via email, chat, or phone while ensuring consistent service standards.
- Collect customer feedback and report recurring issues to support continuous improvements in platform services.

- Diploma or post-secondary education in business administration, customer service, information technology, or a related field.
- Previous experience in customer support, client service, or technical assistance roles is preferred.
- Strong verbal and written communication skills, with the ability to clearly explain digital platform features.
- Ability to troubleshoot basic technical issues and assist users with online systems.
- Strong problem-solving skills, attention to detail, and a customer-focused mindset.
- Familiarity with CRM systems, helpdesk tools, or support ticketing platforms is an asset.

RENEWAMETAL aims to connect local scrap metal suppliers with international buyers, promoting responsible recycling practices, sustainable trade, and innovation in metal recycling technologies. With a profound commitment to sustainability and innovation, RENEWAMETAL is introducing a revolutionary online marketplace that leverages cutting-edge AI, NLP, and data analytics technologies. Our platform serves as a pivotal bridge connecting local scrap metal suppliers, international buyers, and individual sellers, transforming the way business is conducted in the industry.