Client Support Representative Job

— Provide first-line support to UniiqBorn app users (via email, chat, or phone).
— Diagnose and resolve technical issues or escalate to the dev team when needed.
— Create and maintain a knowledge base of FAQs and solutions.
— Train users on new features and updates.
— Collect feedback from customers to inform product improvements.

— College diploma in IT, Computer Support, or related field.
— 1–2 years of experience in customer or technical support.
— Knowledge of mobile apps and troubleshooting on iOS/Android devices.
— Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk).
— Strong interpersonal and communication skills.

UniiqBorn is a Freemium model of Mobile App for pregnant and planning women that will be a great assistant and a guide for every mother-to-be, whether they already have some knowledge and experience or completely new to it. It is an excellent source of information about prenatal care and has various activities for mothers to follow for unborn child development.