Client Operations Manager Job

Employer: IVEY Group of Companies

Location: Sudbury, Ontario

Salary range: $60,000 – $75,000 + performance-based bonus

Reports to: Director of Client Operations

IVEY Group is a leading workforce solutions provider specializing in the recruitment, immigration, and integration of skilled trades across Canada. Through our division, Rock Solid Resources (RSR), we are building one of the most reputable mining contracting companies in the country.

Our mission is simple: Provide workforce solutions to meet the growing demand for skilled labour in Northern Ontario while creating life-changing opportunities for people through employment.

We are seeking a Client Operations Manager to join our growing team and play a critical role in delivering exceptional client experiences across IVEY Group and Rock Solid Resources. This role is the operational backbone of our client delivery function. You will be responsible for ensuring that all client engagements are executed seamlessly—from candidate placement to onboarding, integration, and ongoing support.

You will work directly with the Director of Client Operations and collaborate across recruitment, immigration, and integration teams to ensure our clients receive consistent, high-quality service.

Responsibilities:

Client Delivery & Execution
• Manage day-to-day execution of client engagements post-sale
• Ensure all client commitments and timelines are met
• Track active mandates, placements, and key milestones

Worker Onboarding & Integration
• Coordinate travel, accommodations, and onboarding logistics
• Ensure workers are fully prepared for site readiness
• Oversee early-stage integration and support

Client Communication
• Serve as a primary point of contact for operational client matters
• Provide regular updates and proactively address issues
• Escalate complex matters as required

Internal Coordination
• Work cross-functionally with recruitment, immigration, and integration teams
• Ensure alignment across all stakeholders involved in delivery

Process & Systems
• Maintain accurate tracking systems for clients and workers
• Contribute to the development of scalable processes and SOPs

Support Growth
• Identify opportunities to expand services within existing accounts
• Support revenue growth initiatives led by the Director of Client Operations

What We’re Looking For
• 3–7+ years of experience in operations, account management, or service delivery
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills (client-facing experience is a must)
• Experience coordinating logistics, projects, or complex workflows
• High level of ownership and accountability

Bonus Points
• Experience in mining, construction, or industrial environments
• Experience in recruitment, staffing, or immigration services

Compensation & Benefits
• Competitive base salary: $70,000 – $85,000
• Performance-based bonus: 10–15%
• Opportunity for growth into senior leadership roles
• Exposure to major mining and industrial clients across Canada

Why Join Us?
• Be part of a high-growth company with national impact
• Work directly with leadership and influence operations
• Play a key role in scaling a business from the ground up
• Build a long-term career with real advancement opportunities

Vacancy Status
This posting is for an existing vacancy

AI Disclosure
We do not use artificial intelligence to screen or select applicants
If you’re someone who thrives in a fast-paced environment and takes pride in delivering results, we want to hear from you.

Apply today!

IVEY Group is an equal-opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

To apply: Email: [email protected]