Catering Sales Manager Job

Position Description

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The role of the Catering Sales Manager is to achieve hotel revenue, profit and customer satisfaction goals by seeking out, identifying and selling hotel group and catering business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Forecasts own groups and assists Director with monthly forecasting responsibilities Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu's overall mission, vision values and strategies

• Develops and implements strategies for achieving individual catering sales goals


• Monitors status regularly and adjusts strategies as appropriate

Achieves catering sales goals by developing and implementing sales strategies

• Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts


• Books and finalizes weddings


• Makes outside sales calls to prospective catering customers


• Clarifies customer requirements and suggests alternative menus, themes, etc.


• Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed


• Negotiates sale of catering sales functions


• Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities


• Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction


• Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to hotel team, reviews work file of assigned accounts

• Communicates clients' requests to all departments in an effective and timely manner


• Works with sales team for additional business opportunities as appropriate


• Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction


• Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

• Minimum three years hotel catering or convention experience


• Local market knowledge preferred, in upper upscale hotel industry


• High school diploma required, bachelor's degree preferred


• Experience managing to brand standards


• Able to collaborate effectively with other hotel employees and managers to ensure teamwork


• General knowledge of contract laws


• Proficient computer skills including Microsoft Office suite


• Strong verbal and written communication skills


• Strong negotiation skills


• Strong mathematical skills


• Experience working with weddings

PHYSICAL DEMANDS

• Sitting for extended period of time


• Occasional long periods of standing


• No heavy lifting expected, exertion of up to 25 pounds of force occasionally may be required


• Good manual dexterity for the use of common office equipment

Brand
Radisson Blu

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.