Case Processing Specialist Job

Case Processing Supervisor

Hybrid (one week per month onsite) - Washington DC

US CITIZENSHIP REQUIRED

We are looking for a Case Processing Supervisor to support a project with the Department of Justice. This is a hybrid role with only one week per month onsite! Acts as a supervisor, reporting to the NCIF Manager. Acts as a recognized technical or functional expert. Ensures the timely processing of all new claims, from receipt through the screening process, data entry, verification, editing, letter generation and disposition.

Job Responsibilities

• Daily management of the NCIF mail room to include: overseeing the processing of both inbound and outbound mail.


• Maintaining inventory levels for all stationary used in the production of debtor statements, notices, correspondence and maintaining the maintenance on all equipment.


• Responsible for the execution of the duties of the Case Processing team and participation in all yearly A-123 audit reviews pertaining to the case processing team and Quality Control throughout the entire process.


• Ensures that up-to-date and accurate records of inquiries are maintained and reported.
  Enters, transcribes, and verifies data.


• Responsible for loading data into system(s)and generating related correspondence.


• Responsible for scanning hardcopy correspondence and forms and entering scanned images into system, and processing electronically received correspondence.


• Responsible for organizing and expediting the handling of incoming and outgoing mail.


• Responsible for training new hires to conform to all government rules and regulations.

Minimum Qualifications

Bachelor's Degree in a related field or an Associate's Degree and the equivalent years in related experience
U.S. citizenship, Supervisory Experience, and successful completion of a public trust background investigation required.

Other Job Specific Skills

• Experience in a high-volume mail room preferred but not required.


• Specialization in a particular technology or business application.


• Demonstrated ability to perform detailed work consistently and accurately.


• Polished, professional demeanor with good interpersonal skills.


• Experience with Government spreadsheet software.


• Proficient in Microsoft Office, including Project and SharePoint


• Strong verbal, written, presentation, problem solving, and decision-making skills.


• Experience with government contracts and knowledge of related policies and requirements is preferred.


• Flexible and adaptable to changing priorities

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