Call Center Customer Service Representative Job

Claremont, CA

Call Center Customer Service Agents wanted – Earn $37,440-67,000+/yr. (includes an hourly Base Salary (18) + Performance Bonuses)-Great Career Opportunity with a stable and reputable company!

We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on the telephone. You will be working in an Inbound/Outbound call center that schedules appointments for our Service Department. No cold calling!


Call Center Agent Job Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Recommend additional upcoming services
• Identify and escalate issues to supervisors
• Provide service and appointment information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

You must be able to pass a drug screening. We are an Equal Opportunity Employer.

We look forward to speaking with you!

www.dealer-fx.com/Blueprint


Requirements of the Call Center Customer Service Representative

• Proven customer service experience (minimum 1 – 3 years).
• Demonstrate excellent phone and verbal communication skills.
• Past experience with heavy inbound and outbound calls (no cold calling required).
• A highly professional approach and appearance.
• MUST speak clearly and have a pleasant phone manner.
• A demonstrated dedication to customer service.
• The ability to instantly build rapport with clients.
• Being organized, self-disciplined, and a quick learner.
• Valid Drivers License
• Must be able to work a flexible schedule with some Saturdays (40 hours per week).