Call Center Associate Job

The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies, medical providers and staff (internal and external), pharmacists (internal and external) and any other inquiry calls directed to the agency including questions directed and transferred to human resources, marketing, development, compliance, billing and finance. The CCA reports to the Call Center Manager and is responsible for providing excellent and accurate customer service in a friendly and professional manner. The CCA helps to maintain efficient workflows as assigned by CC Manager including checking voice mail messages, returning customer calls and confirming primary care provider (PCP) designations

Qualifications:
• High school graduate or equivalent mandatory.
• One year working in a customer service-related job or call center environment preferred.
• Familiarity with common software programs including Microsoft Word, Excel, and Outlook (i.e. Windows-based programs).
• Some experience working with commercial phone equipment including knowledge of how to put a customer on hold, forwarding and transferring calls and voice mail retrievals.
• Ability to quickly learn new computer systems (Athena & Digium).
• Ability to communicate effectively with patients and customers, vendors and staff members alike.
• Ability to calmly handle stressful in-coming calls politely, professionally and efficiently handling customer requests without raising the volume and/or tone of one’s voice.

Health/Dental Benefits, Retirement Benefits, Life and/or Disability Insurance