Business Analyst Job
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Employer: Sandeep Kanchi
SpiderID: 14212462
Location: weehawken, New Jersey
Posted: 7/22/2026
Wage: $55-$65/hr
Priority Review Date: 10/20/2026
Job Code / NOC / SOC:
Category: General
Job Description:
Job Title: Business Analyst – Genesys Contact Center (Genesys Cloud CX / Engage)
Location: Weehawken, NJ
Duration: Contract
Apply here - https://tinyurl.com/mrj6v7zj
Required Skills:
8+ years of Business Analysis experience.
3+ years of experience in Contact Center transformation programs.
Hands-on experience with Genesys Cloud CX, Genesys Engage, or similar CCaaS platforms.
Strong experience in:
Requirements Management
User Story Creation
Process Mapping
Workshop Facilitation
UAT Coordination
Experience with Agile/Scrum methodologies.
Strong understanding of Customer Service Operations and Contact Center KPIs.
Excellent communication, stakeholder management, and documentation skills.
Preferred Qualifications:
Experience in the Banking, Financial Services, and Insurance (BFSI) domain.
Experience integrating Genesys with Salesforce, ServiceNow, CRM platforms, or backend enterprise systems.
Knowledge of IVR, CTI, Workforce Management (WFM), and Reporting & Analytics modules.
Experience with enterprise Contact Center modernization initiatives.
Location: Weehawken, NJ
Duration: Contract
Apply here - https://tinyurl.com/mrj6v7zj
Required Skills:
8+ years of Business Analysis experience.
3+ years of experience in Contact Center transformation programs.
Hands-on experience with Genesys Cloud CX, Genesys Engage, or similar CCaaS platforms.
Strong experience in:
Requirements Management
User Story Creation
Process Mapping
Workshop Facilitation
UAT Coordination
Experience with Agile/Scrum methodologies.
Strong understanding of Customer Service Operations and Contact Center KPIs.
Excellent communication, stakeholder management, and documentation skills.
Preferred Qualifications:
Experience in the Banking, Financial Services, and Insurance (BFSI) domain.
Experience integrating Genesys with Salesforce, ServiceNow, CRM platforms, or backend enterprise systems.
Knowledge of IVR, CTI, Workforce Management (WFM), and Reporting & Analytics modules.
Experience with enterprise Contact Center modernization initiatives.
Contact Information:
| Contact Name: Sandeep Kanchi | Type: Recruiter |
| Company: | |
| Web Site: https://tinyurl.com/mrj6v7zj | |