BMW Genius - Princeton BMW Job

Princeton BMW has an outstanding opportunity for a Product Genius to join their team and the Holman Family!

Job Details:

• Ensure every owner receives a thorough delivery process, including an introduction to vehicle features and controls. Provide in-depth education and demonstration of vehicle technology, dynamic systems, and controls.

• Prepare vehicles for delivery, ensuring they meet or exceed guest expectations in terms of cleanliness and condition.

• Enroll and familiarize guests with mobile app services and features, aiming to maintain or exceed target enrollment rates.

• Educate customers on warranty features, roadside assistance, and maintenance schedules.

• Maintain a log of all customer deliveries for future reference and follow-up. Conduct follow-up with customers within a specified time frame to ensure satisfaction and understanding of vehicle technology.

• Proactively engage with customers who visit the dealership to answer questions and address concerns. Collaborate with the Sales department to assist customers with their technology concerns by appointment.

• Assist with off-site deliveries as authorized by management. Provide support to on-site service guests and the service department in resolving and troubleshooting customer inquiries related to vehicle technology on the service drive during service hours.

• Respond promptly to customer questions regarding vehicle capabilities via phone, email, or in-person demonstration, ensuring optimal customer service and guest retention.

• Train sales staff and other dealership personnel on new vehicle technology to improve overall team knowledge and customer support.

• Conduct continuous research on new technology and maintain a collection of product and technical information. Stay current with ongoing training requirements to maintain expertise.

• Establish and maintain guests' trust and relationships in the brand through expertise in technology and exceptional service.

• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent, a degree in Business, Communications, Technology or relevant field preferred

• Valid driver’s license

• Additional education, certifications, or experience are a plus

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• 2-4 years’ experience in customer service or related fields

• Experience in demonstrating and explaining vehicle features and technology to customers preferred

• Familiarity with vehicle technology, including safety features, navigation systems, and connectivity features; also, mobile app services, and other relevant technology products and services

• Experience with customer service, including handling customer inquiries and resolving issues preferred

• Understanding of accounting principles and bookkeeping software may be required

• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Planning/Organizing/Managerial Knowledge:

• Proactive, organized approach to multitasking and prioritization

• Effectively manages time and consistently meets deadlines with some guidance from manager

• Demonstrates accuracy, thoroughness and effectiveness in work

• Demonstrates attention to detail and commitment to doing quality work

• Adjusts quickly to new or changing assignments, processes and people

• Displays professionalism and remains composed when faced with challenges

• Learns from experience; modifies behavior to be more effective

• Recognizes one’s own strengths and opportunities for growth

• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion

• Applies basic knowledge of theories, practices and procedures to complete assigned work

• Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager

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