Bilingual Service Desk Representative- Remote Job

The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound calls for NSHD. As a Tier 1 SDR, you will assist customers by answering questions, assisting them with filing a complaint or providing status updates to complaints for our customers.

As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your exceptional customer service skills when speaking to customers via a cloud-based telephony solution to answer general questions around billing protections and assist with filing complaints. You will be trained over a one-week instructor-led virtual training course followed by a one-week job shadow.  You will be expected to perform your duties in a dedicated secure area within your residence. A successful candidate will work in a coordinated team effort to appropriately identify the reason for their call, address all questions, and provide an accurate and efficient response. You should be customer-focused, polite, reliable, knowledgeable, and adaptable.

Qualifications

• High school diploma or GED.


• Customer Service experience - 2 or more years


• Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.


• Fluent in speaking, reading and writing in Spanish

• The available shifts are as followed

• Sunday - Thursday (Monday - Thursday 11:45AM - 8:15PM ET & Sunday 9:45AM - 6:15PM ET)


• Sunday - Thursday (Monday - Thursday 7:45AM - 4:15 PM ET & Sunday 9:45AM - 6:15PM ET)