Bilingual (English/Spanish) Overnight Shipping Supervisor Job

Location: Bensenville, IL (On-Site)

Schedule: Sunday to Thursday 5:30 PM - 3:30 AM

Status: Full-time (Exempt)

Compensation: Starting at $52K Annually

Call: Alfred Arroyo Talent Acquisition Dept 630-634-7228

$300 Sign-On Bonus After the Completion of the 90-Day Probationary Period

The primary objective of The Bilingual (English/Spanish) Overnight Shipping Supervisor is to provide leadership and guidance to all Shipping Leads, Coordinators, and Associates. They will ensure every order gets shipped on time and without errors. The Bilingual Overnight Shipping Supervisor will monitor and oversee outgoing shipping activities to verify if the employees are performing their job duties and are processing orders within the time frame promised to the customer. Must be good with technology especially with Zoho, Big Commerce, Monday.com-CRM task management. we have multiple software candidate possess multi-tasking abilities good with technologies and must be adaptable to change jobs in an instant if requested.

Essential Functions

Bilingual (English/Spanish) Overnight Shipping Supervisor is responsible for monitoring the day-to-day operations to ensure orders are fulfilled correctly in a timely manner, directs, and constantly monitors the flow/progress of packages from preparation to shipment.
Works in line with the Warehouse Manager to Maintain appropriate staffing level and daily Shipping team’s schedule to ensure appropriate shift coverage.
Ensure productivity targets are achieved and that all processes and activities are running smoothly and promptly. Revisits the metrics on a quarterly basis to ensure the processing time is always met.
Generates KPI’s and disseminates hourly, daily end of day, weekly, or monthly production reports.
Motivates Shipping Leads/Coordinators/Associates and encourages teamwork, pride, and accountability to ensure productivity targets are met with a high level of accuracy.
The Bilingual Overnight Shipping Supervisor reads all shipping notices, emails, orders, invoices, and other documents to manage priorities and ensure that the correct shipping methods are used. They also make sure shipping records are accurately stored in the database.
The Bilingual Overnight Shipping Supervisor oversees and supervises warehouse shipping employees and in house drivers to make sure all items are prepared, shipped on time while complying with company policy. They act as a liaison between Associates and Management and report on shipping activities and issues.
Providing guidance and on-going training to all Shipping Associates and Coordinators; identifies and discusses mistakes with associates to provide opportunity for associates’ continuous improvement.
Resolving any Shipping fulfillment issues or customer complaints. Holds daily meetings with associates prior to shift start.
Safety and cleanliness are an essential part of a shipping operation, and it’s the shipping supervisor’s responsibility to be aware of and enforce safety regulations.
Consult with various departments in the warehouse and compile weekly supply orders.
Organizes training for Associates, Admins and Leads and ensures the team is up to date with all the procedures set forth in the department.
Consults with the Warehouse Manager to suggest better ways to improve on the production and employee issues daily.
Responsible for always providing coverage for their shift.
Helps the Manager with the 90 day and annual reviews.
Works with other departments to expedite orders as per the request submitted.
Works with Admins everyday to expedite order fulfillment.
Responsible for knowing all the processes and procedures of the shipping department.
Resolves issues with orders by working with Upper Management, Customer Service and other departments.
Other duties as assigned.

Competencies

Multi-tasking and results-driven.
Leadership skills; critical analysis and good judgment skills.
Attention to detail and problem-solving skills.
Excellent communication and follow-up skills.
Must have a great sense of urgency.
Ability to learn from and teach others.
Bi-lingual (English/Spanish)

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Casual Dress

Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products.