BDC Consultant - Land Rover Lynnwood Job

Land Rover Lynnwood is currently seeking a highly motivated; customer focused BDC Consultant to join their team!

This in-store role is crucial in creating and maintaining a productive relationship between our centralized BDC, service customers, and store stakeholders to drive sales.

What will you do?
• Maximize Internet Lead, Portfolio Management, and Exchange (Service Drive) sales performance
Internet Leads:
• Facilitate effective Turn-over (TO) and Appointment distribution to Sales Advisors
• Follow-up with TO’s to ensure workflows have been executed
• Review customer needs ensuring each TO is handled personally and promptly
• Track TO and appointment activity to ensure robust follow up is executed
• Prepare in advance with sales advisors for all internet lead appointments including appointment confirmations, and rescheduling “No Show” appointments when applicable
• Be a daily physical presence on the showroom floor. Support sales advisor follow-up, maximizing every sales opportunity
• Regular and clear communication with BDC leadership, Coordinators, and Store Stakeholders to maintain productive collaboration and identify opportunities
Portfolio management and Vehicle Exchange:
• Identify in market service and portfolio customers, outreach and establish needs
• Consistent communication and collaboration with store leadership to identify next steps for each customer
• Utilize customer retention software effectively
• Ensure execution of agreed activities
• Track all activity

Misc:
• Understand the importance and benefits of this role to retail operations
• Plan and allocate time effectively between Internet leads, Portfolio Management and Vehicle Exchange
• Provide an outstanding customer experience to ensure all customers feel valued and welcome

What are we looking for?
• High school diploma
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
• Strong organizational skills
• 2-4 Years of Customer Service or Sales Experience
• Experience in automotive industry a plus
• Experience using CRM tools, Automotive CRM a plus
• Familiarity with dealership operations a plus
• Familiarity with BDC functions a plus
• Experience reviewing and improving processes to increase efficiencies

Compensation: Hourly rate of $26.44 plus monthly performance bonus (Target Total Comp/OTE: $73,000)

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