Auto Dealership Service Manager Job

Import Service Manager

Position Overview
Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. This Service Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining objectives and maintaining service records. This Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction, also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Parts Managers, Sales Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?
Assist all subordinate service staff in all phases of their job descriptions
Report to management any circumstances that compromise the integrity of the dealership
Collect accounts receivable for service work
Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
Quality check completed jobs
Ensure that all the necessary shop equipment is in proper working condition
Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
Ensure that proper service sales techniques are being used
Communicate with customers before issues arise and get involved in escalated customer issues
Maintain accurate records and ensure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
Serve as liaison with factory representatives in the absence of fixed operations or service director
Establish and maintain a good working relationship with customers to encourage repeat referral business
Assure proper repair order flow to satisfy warranty/dealership/business office requirements
Hire, train, motivate, counsel and monitor the performance of all service department staff
Maintain customer satisfaction index rating above that of manufacturer or dealership average

What are the requirements:
Three to Five years' experience in Franchise Dealership Service Department
Excellent verbal and written communication and interpersonal skills
Proficient knowledge of dealership computer systems
Must have a valid driver’s license
Demonstrated customer service skills
Previous industry knowledge of overall operations, management and wholesale relations

All inquire held in confidence.
Our client is a equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

AutoCareerPro is a special group of highly qualified individuals with extensive knowledge in the automotive industry. With over 40 years of experience in the automotive industry, we influence and set more business trends than our competitions. Our bottom line is about changing lives, we have changed lives in the Automotive industry by establishing ourselves as an trustworthy powerhouse known for producing results. Whether we are recruiting a new candidate for open opportunities, establishing relationships with our clients and candidates or providing result driven consulting you can rest well knowing that we have your best interest at heart. We understand the current retail market; we understand the automobile business and most of all we understand your needs. We have successfully recruited, placed and trained hundreds of people ranging in disciplines from entry level positions to General Management and Owner Operators.