Auto Body Estimator Job

The Estimator’s primary responsibility and accountability is to provide exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

RESPONSIBILITIES
• Create damage/cost estimates in Audatex and Mitchell estimating systems following the latest guidelines and original equipment manufacturer (OEM) repair procedures
• Ensure pertinent details from damage/cost estimate and every customer interaction are recorded accurately and efficiently
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service and estimates for the costs/times of the vehicle repair
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members to help
• Provides positive energy when greeting customers in person and on the phone
• Maintain up-to-date understanding of all required insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ EBITA/ BHPD/ NPS, Return Rate, etc.)
• Uphold Boyd’s Core Values: Own it, Win as one, Look ahead
• Consistently demonstrates actions and behaviors supporting our “10 Promise”

KNOWLEDGE, SKILLS & ABILITIES
Working knowledge of vehicle repair practices and Original Equipment guidelines
Strong knowledge of Google platform and Microsoft Office
Strong attention to detail with a high degree of accuracy
Ability to multitask and effectively manage a fast-paced environment

MINIMUM QUALIFICATIONS
High school diploma or equivalent
Basic Computer Skills
Minimum 1-year experience producing collision repair estimates (required for compliance with Direct Repair Program); 2-3 years of relevant automotive experience is preferred.

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.