Assistant Warranty Manager Job

Holman has an outstanding opportunity for an Assistant Warranty Admin to join their team and the Holman Family!

Job Duties:

• Supervise the daily processing of all warranty claims within Holman retail dealerships

• Ensure proper staffing levels for all warranty administration functions

• Ensure all warranty administrators are maintaining proper communication with store personnel

• Monitor warranty schedules and journal entries to maximize cashflow for operations

• Understand and implement controls for complete warranty compliance

• Identify best practices and implement across teams

• Monitor claim values to maximize OEM payouts

• Communicate with in-store management to provide insights and resolve questions or concerns

• Review and report on performance of all warranty teams

• Provide in-person support for warranty audits

• Assist with supporting documentation for warranty reimbursement increase requests

• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Teams)

• Excellent working knowledge of CDK

• Warranty training certifications from at least one manufacturer

Relevant Work Experience:

• 5+ years’ experience processing warranty claims, including 2+ years’ experience with Holman facilities

• Has breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments

• Knowledge of claims processing in CDK and OEM system(s)

• Familiarity with accounting practices for warranty schedules, including compiling and submitting journal entries

• Understanding of legal requirements for warranty claims

• Ability to lead teams and supervisor personnel

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