Assistant Service Manager - Princeton BMW Job

Princeton BMW has an outstanding opportunity for an Assistant Service Manager to join their team and the Holman Family!

Job Duties

• Offers and ensures that the shop offers the highest level of customer service
• Assists the service manager in managing all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records
• Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration
• Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment
• Promotes the recruitment and development of some or all: Service Advisors, Service Porters, Service Assistants, Valet Drivers, Loaner Coordinators
• Liaison with the manufacturer; works with factory representative to achieve factory objectives
• Perform all other duties and special projects as assigned

Education and/or Training:

• High School diploma or GED
• College degree preferred
• 5+ years of related experience or training; or equivalent combination of education and experience

Relevant Work Experience:

• 5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: technician, service advisor, team lead, foreman, similar related work
• Experience or working knowledge of car repair and customer engagement
• Experienced in service principles, concepts and service department operations

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