Assistant Service Manager - Audi of Ft. Washington Job

Audi Ft. Washington has an outstanding opportunity for an Assistant Service Manager to join their team and the Holman Family!

In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.

Job Duties

• Offers and ensures that the shop offers the highest level of customer service
• Assists the service manager in managing all aspects of service department operations: staffing, provision of vehicle services, warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records
• Serves as a liaison between the Shop Foreman, Service Advisors, Parts Personnel, Technicians and Warranty Administration
• Through communication, oversight and direction works to ensure employee satisfaction, customer satisfaction and return on investment
• Promotes the recruitment and development of some or all: Service Advisors, Service Porters, Service Assistants, Valet Drivers, Loaner Coordinators
• Liaison with the manufacturer; works with factory representative to achieve factory objectives
• Perform all other duties and special projects as assigned

Education and/or Training:

• High School diploma or GED
• College degree preferred
• 5+ years of related experience or training; or equivalent combination of education and experience

Relevant Work Experience:

• 5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: technician, service advisor, team lead, foreman, similar related work
• Experience or working knowledge of car repair and customer engagement
• Experienced in service principles, concepts and service department operations

Schedule: Monday through Friday: - Arrival expected between 7 am and 7:15 am - 6:00 pm (store closing) - One 5:00 night per week to be arranged, maximum two 5:00 nights per week as staffing permits - Saturdays: - Occasional coverage may be needed on Saturdays from 7 am to closing when staffing levels necessitate

Compensation: $110,000/year, depending on experience and qualifications.

#LI-GC1