Assistant Director of Banquets Job

Position Description

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Assistant Director of Banquets assists in managing the day to day operations of the banquet department and in successfully hosting events for clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Organizes functions and events for hotel clients

• Assists guest in organizing functions within hotel ability


• Consistently uses banquet processes and follows brand standards


• Schedules staff to provide coverage for banquet events


• Communicates with event hosts/clients throughout event

Directs banquet setup and scheduling

• Leads Banquet Event Order (BEO) meetings as needed


• Reviews BEO's for errors and makes corrections


• Anticipates banquet scheduling and supply needs based on BEO's and forecasting


• Communicates regularly with the Banquet Manager, Sales, Catering, and Kitchen to coordinate events


• Inspects Banquet Rooms to ensure setup meets client expectations

Assists in scheduling, training, and performance of banquet employees

• Recruits and selects qualified candidates


• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities


• Communicates performance expectations and provides employees with on-going feedback


• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential


• Schedules employees to meet banquet labor expense projections and staff events

Tracks banquet supplies and makes orders

• Reviews contracts with banquet vendors and Banquet Manager


• Orders linens, food products, equipment, and other banquet supplies to meet department needs


• Assists in quarterly inventories

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction


• Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

• Requires two or more years food and beverage/hospitality management experience


• Banquet or event experience required


• Able to work a flexible schedule, including weekends and holidays


• Able to utilize payroll systems, good knowledge of spreadsheet and word processing programs

PHYSICAL DEMANDS

• Ability to lift 20 pounds on a regular basis


• Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures


• Ability to push and pull carts weighing up to 200 pounds occasionally


• Ability to sit at a desk for extended periods

Ability to stand for extended periods of time

Brand
Radisson Blu

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.