Administrative Officer Job

- Coordinate communication and communicate procedures between VGC, Agents, students, VGC departments, admissions and LATAM Marketing team.

- Ensure all documents are processed in timely manner and that internal and external deadlines are met for course registrations.

- Deliver highly skilled administrative support including data input for visa tracking, student enrollment contracts, and registrations.

- Generate, record, track reports and documents for students including but not limited to: invoices, letters of acceptance, transcript, enrollment letters, and graduation certificates on a weekly basis.

- Ensure school policies regarding confidentially and student information are adhered to the Government requirements.

- Coordinate student payment information, flight details, visas and all the required documents previous their arrival.

- Organize and maintain students' files and students' records

- Assist with admissions/ student services-related documents/ items

- Correspond professionally by email, both internally and externally

- Maintain confidentially of all corporate, personnel, and research matters
Provide excellent customer service to students and customers in person and by phone. Multitask between administrative duties as well as customer service
Supporting the marketing and admission team members by double checking and sending all the documents relevant to a student's registration to appropriate third parties

- Ensuring that VGC has the required information for each student before they arrive Tracking arriving students and confirming with the admissions team who is starting and who is deferring or cancelling

- Proactively supporting our students by checking in with them to ensure no issues arise, and if they do, communicate quickly and efficiently to the relevant departments within the school

- Ensure that the students feel supported by providing one to one guidance to the students, listening to their concern, and helping them to make appropriate decisions

- Provide helpful information, answer questions, and respond to any issues, concerns or complaints quickly and constructively

- Save as a front line of support for VGC students, helping to ensure that they are satisfied with their experience at VGC

- Keep clear records of each point of contact with every student

- Bachelor degree
- Must be computer savvy and proficient in Microsoft Excel and Microsoft Word Show strong attention to detail and excellent organizational skills
- Ability to communicate in English
- Ability to write, speak and interact clearly and professionally
- Must have the ability to multitask in a fast paced and deadline driven environment
- Be proactive, efficient and professional at all times
- Ability to work independently and as part of an international team
- Must like people!
- 30 hours a week

please email your resume: [email protected]

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave

VGC is an international college located in the heart of downtown Vancouver, Canada. VGC offers English courses and International Business programs.