Administrative assistant Job
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Employer: Nautical Consulting Group Ltd.
SpiderID: 13811522
Location: Surrey, British Columbia
Posted: 8/12/2024
Wage: $25.00
Priority Review Date: 11/10/2024
Job Code / NOC / SOC:
Category: Clerical/General Office
Job Description:
Location: 13761 96 Ave suite 502 Surrey, BC V3V 1Z2
Salary:$25.00 per hour
Vacancy: 1
Start date: As soon as possible
Employment groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth
Terms of employment: Permanent employment, Full time 40 hours per week
Employment conditions: Day, Evening, Morning
Salary:$25.00 per hour
Vacancy: 1
Start date: As soon as possible
Employment groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth
Terms of employment: Permanent employment, Full time 40 hours per week
Employment conditions: Day, Evening, Morning
Job Requirements:
Languages
English
Education
Secondary (high) school graduation certificate
Experience
1 years to less than 2 years
Responsibilities
Tasks:
- Draft, review, and organize immigration-related documents in compliance with IRCC guidelines, ensuring all client documentation is accurate, complete, and up-to-date for submission.
- Act as a primary point of contact for clients, managing inquiries via phone, email, and in person, and providing consistent, professional updates to foster a positive client experience.
- Schedule consultations and manage the calendar for the immigration consultant, coordinating with clients, government agencies, and other stakeholders as necessary.
- Maintain, organize, and archive detailed case files, ensuring that all required documents, notes, and communications are stored systematically and easily accessible for each case.
- Input client information and case details into Nautical Consulting’s CRM system, tracking progress and updating records to maintain transparency and accuracy in case management.
- Train clients and other users on Nautical Consulting’s custom-built CRM software as needed, providing basic guidance on navigating the system to access case information and track status updates.
- Coordinate interdepartmental meetings and collaborate with team members to ensure seamless communication and collaboration on complex cases or high-priority projects.
- Monitor all case deadlines and follow up with clients, consultants, and IRCC, ensuring timely submission of documents and flagging important dates to relevant team members.
- Provide administrative support for complex cases by assisting with the compilation, verification, and organization of documents, ensuring alignment with specific immigration requirements.
- Perform general office tasks such as filing, scanning, copying, faxing, and mailing documents, managing both digital and physical records for compliance and efficiency.
- Manage office inventory, order supplies, and track office needs to ensure that all resources are available for day-to-day operations.
- Arrange courier services and handle document delivery logistics, ensuring secure and timely transportation of sensitive materials.
- Conduct research to stay updated on any changes to immigration forms, policies, or procedures, applying this knowledge to enhance accuracy in document preparation.
- Assist in the client onboarding process by gathering initial documentation, explaining requirements, and offering guidance on system navigation and case submission.
- Generate and prepare reports, summaries, and other documents for internal or client use, as needed, using data from the CRM to provide valuable insights into case progress and client satisfaction.
- Assist in preparing presentations, materials, or informational guides for clients or prospective clients who may be interested in using Nautical Consulting’s CRM for their own immigration case management needs.
- Ensure compliance with confidentiality requirements and data protection standards, particularly concerning sensitive client information managed within the CRM and other internal systems.
Work conditions and physical capabilities
Fast-paced environment, Repetitive tasks, Attention to detail
Personal suitability
Ability to multitask, Accurate, Organized, Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply?
By email:
[email protected]
How-to-apply instructions?
Here is what you must include in your application:
Cover letter
English
Education
Secondary (high) school graduation certificate
Experience
1 years to less than 2 years
Responsibilities
Tasks:
- Draft, review, and organize immigration-related documents in compliance with IRCC guidelines, ensuring all client documentation is accurate, complete, and up-to-date for submission.
- Act as a primary point of contact for clients, managing inquiries via phone, email, and in person, and providing consistent, professional updates to foster a positive client experience.
- Schedule consultations and manage the calendar for the immigration consultant, coordinating with clients, government agencies, and other stakeholders as necessary.
- Maintain, organize, and archive detailed case files, ensuring that all required documents, notes, and communications are stored systematically and easily accessible for each case.
- Input client information and case details into Nautical Consulting’s CRM system, tracking progress and updating records to maintain transparency and accuracy in case management.
- Train clients and other users on Nautical Consulting’s custom-built CRM software as needed, providing basic guidance on navigating the system to access case information and track status updates.
- Coordinate interdepartmental meetings and collaborate with team members to ensure seamless communication and collaboration on complex cases or high-priority projects.
- Monitor all case deadlines and follow up with clients, consultants, and IRCC, ensuring timely submission of documents and flagging important dates to relevant team members.
- Provide administrative support for complex cases by assisting with the compilation, verification, and organization of documents, ensuring alignment with specific immigration requirements.
- Perform general office tasks such as filing, scanning, copying, faxing, and mailing documents, managing both digital and physical records for compliance and efficiency.
- Manage office inventory, order supplies, and track office needs to ensure that all resources are available for day-to-day operations.
- Arrange courier services and handle document delivery logistics, ensuring secure and timely transportation of sensitive materials.
- Conduct research to stay updated on any changes to immigration forms, policies, or procedures, applying this knowledge to enhance accuracy in document preparation.
- Assist in the client onboarding process by gathering initial documentation, explaining requirements, and offering guidance on system navigation and case submission.
- Generate and prepare reports, summaries, and other documents for internal or client use, as needed, using data from the CRM to provide valuable insights into case progress and client satisfaction.
- Assist in preparing presentations, materials, or informational guides for clients or prospective clients who may be interested in using Nautical Consulting’s CRM for their own immigration case management needs.
- Ensure compliance with confidentiality requirements and data protection standards, particularly concerning sensitive client information managed within the CRM and other internal systems.
Work conditions and physical capabilities
Fast-paced environment, Repetitive tasks, Attention to detail
Personal suitability
Ability to multitask, Accurate, Organized, Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply?
By email:
[email protected]
How-to-apply instructions?
Here is what you must include in your application:
Cover letter
Job Criteria:
Start Date: As soon as possible
Position Type: Full-Time Permanent
Experience: 1
Education: High School
Travel: None
Vacation: 2 weeks / year
Contact Information:
| Contact Name: Nautical Consulting Group Ltd. | Type: Employer |
| Company: Nautical Consulting Group Ltd. |