|Desired Industry: Computer Software/Programming
|Desired Job Location: Atlanta, Georgia
||Date Posted: 11/20/2006
|Type of Position: Contractor
||Availability Date: immediate
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
Over ten years experience as a documentation specialist in the areas of technical writing and instructional design. Written documents include: system operation manuals, user guides, product specifications, installation manuals and training coursework for business and the academic community, including web design and training experience.
Sr. Technical Writer – Full-Time
VeriFone Inc., Alpharetta, GA
March 2001- November 2006
VeriFone is an international electronic payment solution company providing hardware and software products. Responsibilities included: developing end-user and training manuals,
gathering information from experts on product features and functionality, tracking software enhancements and defects, updating documents, performing QA testing on hardware and software, attending weekly conference calls and development meetings, monitoring the activities of technical writers located in the Philippines including providing software training and support.
I also designed an automated data base to provide easy access to standardized pre-written documents describing application features and functionalities to use when writing product specifications. These documents were used by on and off-site programmers, business analysts and technical writers. This effort reduced the amount of writing and increased consistency of information provided to customers while keeping with the company’s formatting standards.
Automated Core Database for Standardized Formatted Documents
Document Standards and Procedures
Standardized Core Software Documents
User Guides including Ethernet, WiFi, GPRS and CDMA
Web-based Documents and Training Manuals
Microsoft Office 2000, Adobe Acrobat, Visio, Snag-It, RoboHelp,
Microsoft Source Safe, Off-site Source Safe, Lotus Notes, and Share Point
Instructional Designer – Contractor
Convansys Inc., Columbus, OH
September 2001 – November 2001
Convansys is a software development company who specializes in the development of software to calculate and distribute retirement pension plan information and child support claims. Responsibilities included formatting and editing training manuals to train employees in the Virgin Islands and Rhode Island, New York.
End-User Training Manuals and Classroom Instructions
Power Point Presentations for Trainers
Microsoft Office Suites and Visio
Instructional Designer - Contractor
Mirant, Inc., Atlanta, GA
June 2001 – August 2001
Mirant is a trading commodity/risk management company that trades power, gas and raw materials. Responsibilities included designing training materials and templates to outline the new step by step procedures to perform trading activities based on new configurations for the backroom departments.
Documented Business Processes
Designed Instructional Documentation
Assessed and Documented Training Needs
Microsoft Office, Visio, Endur Trading Software
Sr. Technical Writer
eShare Communications, Inc., Norcross, GA
December 1999 – February 2000 Contractor
February 2000 – May 2001 Full-Time
eShare Communications is a hardware and software company that provides telecommunications and internet access to call centers. Responsibilities included working directly with product engineers and programmers to gather information on system functionality to write and edit system documentation manuals and on-line help. It also involved converting Word documents to PDF and updating on-line help. Also included the tracking software enhancements and defects to update documentation and on-line help accordingly.
Web-base Training Manuals
Software User Manuals, Reference Guides and Installation Manuals
Hardware and Software Graphics
Product Specifications Documents
Microsoft Office, RoboHelp, Forehelp, FrameMaker, Visio, Snag-It,
Adobe Acrobat, Microsoft Source Safe, and Vantive
Technical Writer – Contractor
BellSouth, Atlanta, GA
June 1998 – November 1999
BellSouth is a phone service provider for the Southeastern region. My responsibilities included working directly with telecommunications engineers, programmers and department leads to coordinate the activities of a special project. This included documenting old business processes and developing new business processes to adhere to contractual requirements for servicing their third-party customers. This also included maintaining the project web-site with updates and enhancements as well as writing and distributing a weekly report. In addition, I conducted test assessments to provide for the internal audit. Attended development meetings and conducted on and off-site training sessions for specific department personnel on how access and implement the new procedures.
QA Test Rate Data
Microsoft Office, MS Access, Visio, Snag-It, Adobe Acrobat and
Microsoft Project Management
Technical Writer – Contractor
GEAC Computer Systems, Inc., Atlanta, GA
April 1998 – June 1998
Responsibilities included revising and editing payroll and personnel user manuals. Convert document from mainframe BookMaster format to Microsoft Word. Perform QA testing and Update specific documentation for Y2K date compliance requirements.
Y2K Specific documents
Microsoft Office, Visio, Adobe Acrobat and BookMaster
Trainer/Project Manager – Full Time
Children’s Outing Association, Milwaukee, WI
March 1995 – July 1997
Responsibilities included: conduct training sessions and develop training manuals, write proposals targeting corporations for revenue and volunteers, develop marketing and campaign strategies, coordinate fundraising events.
Microsoft Office Suites, Lotus and customized database
Alverno College, Milwaukee, Wisconsin, BA – 1986, Major Business and Communications
Continuing Education: Proposal Writing, Team Building Strategies and Total Quality Management, University of Madison, Wisconsin and Kennesaw State University, HTML PhotoShop, Dreamweaver, and RoboHelp.
Microsoft Office 2003, Frame Maker, Photoshop, Webworks, Paint Shop, Snag-It, Dreamweaver, Front Page RoboHelp, ForeHelp, Adobe Acrobat
Microsoft Source Safe, Vantive, Share Point
Available upon request.
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