IT Help Desk - Information Technology Resume Search
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IT Help Desk Resume

Desired Industry: Information Technology SpiderID: 82919
Desired Job Location: Hopatcong, New Jersey Date Posted: 2/9/2021
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 65000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 50-75%
Highest Degree Attained: Other Willing to Relocate: Yes

Technically inclined and multifaceted professional with extensive experience in providing technical and customer support regarding onsite installation, repair, and maintenance.

»Altice USA, Randolph, NJ
»Field Service Technician: May 2000–May 2020

•Maintained active communication with customers to install wiring and equipment and troubleshoot customer-owned internet of things devices including Alexa, Amazon Echo, Ring Doorbell, Google Home, connected appliances, and security systems.
•Expertly conducted repair of slow/no internet, security cameras, signal noise, wireless and wired internet connectivity, as well as static IP, VoIP, phone, SIP trunk and PBx voice, and WAP connectivity issues.
•Proficiently utilized various tools including Windows, Mac, or Linux systems as well as Wi-Fi analyzers, TCP/IP command line diagnostics, and proprietary diagnostic software
•Facilitated configuration of customer email, network printers, and telephone hunt groups; customer routers including setting passwords; and static IP addresses for routers enabling specific ports as per request.
•Exemplify extensive knowledge of wiring including coaxial and Ethernet cables and punch down blocks.
•Performed termination of ends of coaxial, Cat 5/6 cable, and phone wiring, as well as identified noise and defective cable using network tools such as signal meter, cable tester, tone generator, wireless analyzer, butt set, and Sniffer sleuth CLI detector.
•Took charge of installing network card and drivers to customer-owned computers.

Associate of Science in Information Technology: Sept 2009 – South University, Savannah, GA | Dean’s List
Computer Technical Support Certificate: May 2000 – Chubb Institute, Parsippany, NJ

International Brotherhood of Electrical Workers (IBEW)

Client Support Services | Technical Issues Troubleshooting | Relationship Building
Systems Installation and Upgrade | Equipment and Machine Repairs | Service Report Preparation
Regulatory Compliance | Cross-functional Collaboration | Time Management

Additional Information:

CompTIA Linux+ Certification, In Progress
Cisco Certified Network Associate (CCNA), In Progress
CompTIA A+ Certification
CompTIA Network+ Certification
CompTIA Security+ Certification

Candidate Contact Information: has chosen not to make contact information available on this page.
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