Sr. Manager Professional Services Resume
|Desired Industry: Information Technology
|Desired Job Location: Austin, Texas
||Date Posted: 12/29/2020
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Executive (President, VP, CEO)
||Willing to Travel: No
|Highest Degree Attained: Masters
||Willing to Relocate: No
Experienced services leader with proven expertise in professional services, pre-sales, and project management; coupled with solid background in software solutions implementation in a SaaS environment.
LUMESSE/SABA SOFTWARE/CORNERSTONE AUSTIN, TX, USA
Manager, Professional Services and Support Jan 2015–Present
Effectively manage the professional services profit and loss (P&L), sales forecasts, and revenue recognition, which are monitored monthly, quarterly and annually; resource allocation for both implementation and technical consultants; and all professional services recruitment activities.
Oversee the Salesforce talent management solution implementation methodology design.
Lead the development of personal development plans for all members of the team while conducting quarterly performance reviews.
Ensure the maintenance of professional services consultant’s billable utilization within corporate targets.
Take part in sales pitches, request for proposals (RFPs), and contractual agreements.
Provide approval on legacy software migration pricing and implementation methodologies.
Guarantee the alignment of teams with quality services delivery by partnering with the head of customer success and executive team.
Hold responsibility for daily managerial tasks, such as annual leave and expenses.
Set strategic direction to the following teams in executing key initiatives:
− Professional Services Leadership Team (PSLT) to set requirements for our Professional Services Automation (PSA) software, optimizing resource utilization, profitability, and business scalability; and
− US Customer Support Team to provide first- and second-level support to clients.
Demonstrate flexibility and multitasking skills in fulfilling diverse roles:
− Bid reviewer for all professional services deals to work with the Sales Department in ensuring the alignment of project scope, delivery costs, and annual subscriptions;
− Point of escalations for both professional services and customer Success teams;
− Other regional heads on best practice
Improved underperforming US team and helped them to meet financial targets through the successful process design and implementation as well as utilization targets monitoring and management.
Obtained additional revenue streams by establishing new implementation methodologies for SaaS product that effectively allowed the company to target SMB clients.
Received Top Performer Award in 2017 for excellent performance.
LUMESSE LUTON, ENG, UK
Senior Consultant/Project Manager Jul 2014–Jan 2015
Facilitated the successful implementation of SaaS projects, including enterprise and global sized projects.
Implemented SaaS solutions in working collaboratively with internal teams.
Proactively supported the Sales Team and managing consultants in the bid review process, involving attending sales meetings with prospective customers.
Served as project sponsor on additional projects and resolved any escalated issues.
Rendered guidance to new and existing members of the Professional Services Team, and developed their competencies required for the role to the correct level.
Analyzed and created system requirements to meet success criteria by chairing client-facing workshops and meetings.
Used weekly timesheets to track time spent on projects and reported to Lumesse and customer stakeholders.
Conducted close monitoring of time and budget to ensure maximum project margins.
Implementation Consultant/Project Manager Dates
Expertly utilized Prince 2 methodologies to deliver high-quality consulting and project management services to clients.
Prepared detailed specifications by defining scope, objectives and captured system requirements.
Performed the configuration of systems based on client’s requirements and assisted during user Acceptance Testing (UAT) iterations.
Addressed all risks and project issues and provided stakeholders with appropriate status reports.
Offered effective, technical consultancy on various functionalities, such as web services, XML, and HTML.
Actively involved in pre-sales activities and service proposals to support the conclusion of sales deals.
Efficiently administered the full project lifecycle as well as engagements with key stakeholders to ensure project delivery.
Handle on-going project scope and any change requests that may arise.
Presided over system training of a number of delegates as well as workshops both on site and at local offices.
WORLD CAREER NETWORKS (WNC) WIMBLEDON, ENG, UK
Project Manager, Web-based Solutions Jun 2007–Apr 2010; Nov 2011–Jul 2012
Directed numerous international Blue chip clients, including Goldman Sachs, Lehman Brothers, Tesco, Jones Day, and Nationwide.
Managed multiple global projects for the duration of the project life using Prince 2 methodologies.
Controlled budget including resource allocation, coordination, and planning while presenting budget against actual to the project board regularly and planning actions to ensure the project remained within scope.
Dealt with all change requests, estimations, and requisitions both during implementation and post go-live.
Maintained client satisfaction and recommended relevant process enhancements by collaborating with account managers, system analysts, and business analysts.
Ensured the attainment of client’s business requirements, both through bespoke solutions and configuration of the core product by creating detailed specifications.
Presented management information and data analysis to clients and account managers to improve future programs.
Contributed in defining and streamlining internal processes for productivity enhancement to ensure achievement of service-level agreements (SLAs) and client satisfaction.
Organized technical specifications by teaming up with the Technical Team, while coaching junior project managers and overseeing complex projects.
MOOMOO NETWORK QUERETARO, MEXICO
Webmaster / Independent Consultant Nov 2010–Nov 2011
Took charge of all facets of website targeting software sales operation and maintenance in Latin America and Spain.
Exemplified proficiency in using various methods, involving link building, Meta tag optimization, and social networking.
Exhibited strong interpersonal skills in establishing and maintaining relationships with multiple international software vendors such as Symantec and Adobe.
Effectively handled numerous accounts, encompassing daily negotiations with various vendors’ account managers; as well as all design and code changes.
WORLD CAREER NETWORKS (WNC) WIMBLEDON, ENG, UK
Project Manager, Web-based Solutions Jun 2007–Apr 2010
KEWILL LTD. (TRADEPOINT SYSTEMS) SURREY, ENG, UK
IT Project Consultant Aug 2005–May 2007
ANITE MOBILE WORKING (MICRO SURVEYS) SLOUGH, ENG, UK
Implementation Consultant Mar 2001–Aug 2005
Master of Science Science in Computer, Nov 2008 | BIRKBECK UNIVERSITY OF LONDON LONDON, ENG, UK
Graduated with Merit
Software Development | IT Consulting | Profit And Loss (P&L) Management | Resource Allocation | Capacity Planning
Strategic Planning and Execution | Project Scoping | Staff Leadership | Technical Support | Training Facilitation
Customer Service | Cross-functional Collaboration | Relationship Building
Candidate Contact Information:
|JobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.