Sr. Manager Professional Services - Information Technology Resume Sear
Sr. Manager Professional Services - Information Technology Resume Sear
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Sr. Manager Professional Services Resume

Desired Industry: Information Technology SpiderID: 82849
Desired Job Location: Austin, Texas Date Posted: 12/29/2020
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO) Willing to Travel: No
Highest Degree Attained: Masters Willing to Relocate: No

Experienced services leader with proven expertise in professional services, pre-sales, and project management; coupled with solid background in software solutions implementation in a SaaS environment.

Manager, Professional Services and Support Jan 2015–Present
 Effectively manage the professional services profit and loss (P&L), sales forecasts, and revenue recognition, which are monitored monthly, quarterly and annually; resource allocation for both implementation and technical consultants; and all professional services recruitment activities.
 Oversee the Salesforce talent management solution implementation methodology design.
 Lead the development of personal development plans for all members of the team while conducting quarterly performance reviews.
 Ensure the maintenance of professional services consultant’s billable utilization within corporate targets.
 Take part in sales pitches, request for proposals (RFPs), and contractual agreements.
 Provide approval on legacy software migration pricing and implementation methodologies.
 Guarantee the alignment of teams with quality services delivery by partnering with the head of customer success and executive team.
 Hold responsibility for daily managerial tasks, such as annual leave and expenses.
 Set strategic direction to the following teams in executing key initiatives:
− Professional Services Leadership Team (PSLT) to set requirements for our Professional Services Automation (PSA) software, optimizing resource utilization, profitability, and business scalability; and
− US Customer Support Team to provide first- and second-level support to clients.
 Demonstrate flexibility and multitasking skills in fulfilling diverse roles:
− Bid reviewer for all professional services deals to work with the Sales Department in ensuring the alignment of project scope, delivery costs, and annual subscriptions;
− Point of escalations for both professional services and customer Success teams;
− Other regional heads on best practice
Key Accomplishments:
 Improved underperforming US team and helped them to meet financial targets through the successful process design and implementation as well as utilization targets monitoring and management.
 Obtained additional revenue streams by establishing new implementation methodologies for SaaS product that effectively allowed the company to target SMB clients.
 Received Top Performer Award in 2017 for excellent performance.

Senior Consultant/Project Manager Jul 2014–Jan 2015
 Facilitated the successful implementation of SaaS projects, including enterprise and global sized projects.
 Implemented SaaS solutions in working collaboratively with internal teams.
 Proactively supported the Sales Team and managing consultants in the bid review process, involving attending sales meetings with prospective customers.
 Served as project sponsor on additional projects and resolved any escalated issues.
 Rendered guidance to new and existing members of the Professional Services Team, and developed their competencies required for the role to the correct level.
 Analyzed and created system requirements to meet success criteria by chairing client-facing workshops and meetings.
 Used weekly timesheets to track time spent on projects and reported to Lumesse and customer stakeholders.
 Conducted close monitoring of time and budget to ensure maximum project margins.

Implementation Consultant/Project Manager Dates
 Expertly utilized Prince 2 methodologies to deliver high-quality consulting and project management services to clients.
 Prepared detailed specifications by defining scope, objectives and captured system requirements.
 Performed the configuration of systems based on client’s requirements and assisted during user Acceptance Testing (UAT) iterations.
 Addressed all risks and project issues and provided stakeholders with appropriate status reports.
 Offered effective, technical consultancy on various functionalities, such as web services, XML, and HTML.
 Actively involved in pre-sales activities and service proposals to support the conclusion of sales deals.
 Efficiently administered the full project lifecycle as well as engagements with key stakeholders to ensure project delivery.
 Handle on-going project scope and any change requests that may arise.
 Presided over system training of a number of delegates as well as workshops both on site and at local offices.

Project Manager, Web-based Solutions Jun 2007–Apr 2010; Nov 2011–Jul 2012
 Directed numerous international Blue chip clients, including Goldman Sachs, Lehman Brothers, Tesco, Jones Day, and Nationwide.
 Managed multiple global projects for the duration of the project life using Prince 2 methodologies.
 Controlled budget including resource allocation, coordination, and planning while presenting budget against actual to the project board regularly and planning actions to ensure the project remained within scope.
 Dealt with all change requests, estimations, and requisitions both during implementation and post go-live.
 Maintained client satisfaction and recommended relevant process enhancements by collaborating with account managers, system analysts, and business analysts.
 Ensured the attainment of client’s business requirements, both through bespoke solutions and configuration of the core product by creating detailed specifications.
 Presented management information and data analysis to clients and account managers to improve future programs.
 Contributed in defining and streamlining internal processes for productivity enhancement to ensure achievement of service-level agreements (SLAs) and client satisfaction.
 Organized technical specifications by teaming up with the Technical Team, while coaching junior project managers and overseeing complex projects.

Webmaster / Independent Consultant Nov 2010–Nov 2011
 Took charge of all facets of website targeting software sales operation and maintenance in Latin America and Spain.
 Exemplified proficiency in using various methods, involving link building, Meta tag optimization, and social networking.
 Exhibited strong interpersonal skills in establishing and maintaining relationships with multiple international software vendors such as Symantec and Adobe.
 Effectively handled numerous accounts, encompassing daily negotiations with various vendors’ account managers; as well as all design and code changes.


Project Manager, Web-based Solutions Jun 2007–Apr 2010

IT Project Consultant Aug 2005–May 2007

Implementation Consultant Mar 2001–Aug 2005

Master of Science Science in Computer, Nov 2008 | BIRKBECK UNIVERSITY OF LONDON  LONDON, ENG, UK
Graduated with Merit

Software Development | IT Consulting | Profit And Loss (P&L) Management | Resource Allocation | Capacity Planning
Strategic Planning and Execution | Project Scoping | Staff Leadership | Technical Support | Training Facilitation
Customer Service | Cross-functional Collaboration | Relationship Building

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