Office Support Assistant - Management Resume Search
Office Support Assistant - Management Resume Search
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Office Support/Assistant Resume


Desired Industry: Management SpiderID: 82381
Desired Job Location: Noblesville, Indiana Date Posted: 1/13/2020
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Multifaceted and enthusiastic professional, offering more than 8 years of combined experience in sales and customer service; combined with over 3 years of office and operations management background and hard-earned reputation in exceeding set expectations and significantly achieving goals. Reliable leader and team player, adept at anticipating client-specific needs; resolving client concerns, and providing exceptional services, while maintaining productive business relationships.



Experience:
Call Center Life Insurance Sales and Service  CNO FINANCIAL, CARMEL, IN Jul 2019–Present
 Develop and perform cross-selling and referral sales as outlined by management
 Secure and retained existing customers by applying conservation procedures and effective problem resolution
 Perform 100 outbound calls to callers inquiring regarding life insurance from a Colonial Penn Life Insurance advertisement
Notable Accomplishments:
 Secured and retained existing customers by applying conservation procedures and effective problem resolution
 Developed and performed cross-selling and referral sales as outlined by management
 Strategically used sales techniques in overcoming customer objections and successfully closing sales
 Garnered five-time recognition for surpassing outbound conversation goals within 60 days
 Ranked as one of the top 13 sales agents for attaining conversation goals, thus winning tickets for a Pacers game

Sales Professional (Personal Lines)  RANJ AGENCY (ALLSTATE INSURANCE AGENCY), FISHERS, IN Oct 2018–Feb 2019
 Determined and generated sales leads from a variety of sources
 Trained prospective customers regarding ways in protecting their families and assets
 Supported clients and offered Allstate products in alignment with their needs
 Answered inbound calls to deliver quotes for auto, renters, and home insurance
 Took charge of prospecting clients from business-to-business to promote agency
Notable Accomplishments:
 Coordinated with customers on billing concerns, repair, and sales through inbound calls
 Applied retention techniques in preventing existing customers from cancelling service
 Succeeded in achieving sales goals by developing new business and executing cross-selling with existing customers
 Reached over 50% of closing rate through effectual advice and strong relationships with customers within 30 days

Call Center Customer Service and Sales  METRONET, WESTFIELD, IN Dec 2017–Oct 2018
 Efficiently assisted customers on billing concerns, repair, and sales through inbound calls
 Implemented retention techniques in preventing existing customers from cancelling service
Notable Accomplishments:
 Demonstrated exemplary performance by meeting and exceeding sales quotas in an accountability-based culture
 Maximized sales volume, close percentage, multi-product sales, and other KPI as defined by management
 Kept updated of new policies, procedures, systems, customer promotions, and technology to consistently achieve goals
 Placed in the top 10 for taking over 80 inbound sales calls and closing over 30% of the transactions in four weeks

Sales Representative  TOM WOOD NISSAN, INDIANAPOLIS, IN Jun 2017–Dec 2017
 Broadened knowledge of vehicles to properly present and differentiate vehicles to existing and potential customers
 Ensured completion of quotes, return email, voicemail, and other administrative functions
 Rendered effectual assistance to online customers through eSales office
 Facilitated demonstration of vehicles automotive features to clients by test driving
 Handled inbound calls from prospects looking for specific vehicles listed on website
 Responded to other clients through email or third party sites
Notable Accomplishments:
 Exemplified strong knowledge of vehicles to present and differentiate vehicles to existing and potential customers
 Completed quotes, return email, voicemail, and other administrative functions
 Answered inbound calls from prospects looking for specific vehicles listed on website
 Responded to other clients through email or third-party sites
 Successfully closed more than 30% used and new car internet leads

Optometric Technician Office Manager  VISIONSWORKS/ DR. MARK LYNN & ASSOCIATES, FISHERS, IN Jun 2016–Jun 2017
 Schedules appointments based on SOP, appointment scheduling guidelines, and next year’s appointment
 Pulled charts for next day’s appointments, while scanning setup color folders
 Preauthorize insurance day before appointment, along with the reconciliation of all exceptions pre-closing using 35 report
 Created and finished all end-of-day reports, POS reports, and cash count at final closing for deposit
 Executed all store opening procedures, involving POS system opening, and POS reports signing and filing
Notable Accomplishments:
 Organized appointments based with SOP, appointment scheduling guidelines, and next year’s appointment
 Created and finished all end-of-day reports, POS reports, and cash count at final closing for deposit
 Executed all store opening procedures, involving bank deposit, cash-on-hand verification, POS system and reporting
 Exemplified excellent performance and effective selling skills in meeting and surpassing all sales goals
 Spearheaded a team of five associates responsible for driving and attaining the highest gross sales for store

Call Center Customer Service  HH GREGG, INDIANAPOLIS, IN Aug 2015–Nov 2015
 Analyzed and provided quick responses to all customer inquiries through telephone, email or live chat
 Managed inbound call sales process and overall customer’s accounts activities
Notable Accomplishments:
 Analyzed and provided quick responses to all customer inquiries through telephone, email or live chat
 Managed inbound call sales process and overall customer’s accounts activities
 Received commendation for delivering exceptional assistance to customer in addressing and resolving issues

Sales Representative  AUTONATION NISSAN, BRANDON, FL Oct 2012–Apr 2015
 Regularly interfaced and supported hundreds of customers through vehicle purchase, from selecting their perfect vehicle, negotiating terms, and securing payment options based their lifestyles, budgets, and expectations to closing deals
 Performed outbound calls and follow-through to ensure customer satisfaction while referring customer to Service Department for better assistance for ownership experience
Notable Accomplishments:
 Interfaced and supported hundreds of customers through vehicle purchase, from terms negotiation to closing deals
 Earned the Top Sales Award for over six times and drove the highest gross of over $20K for new and used car sales

Quality Assurance Auditor | Garment Hanger | Inspector  CINTAS CORPORATION, CANTON, MI May 2011–Oct 2012
 Completed and posted weekly quality summary reports
 Held responsibility in inspecting products, managing quality requirements, identifying defects for repairs, and removing defective products, while counting and recording number of products sample
Notable Accomplishments:
 Earned fast-track promotion, from garment hanger and inspector roles to quality assurance auditor within one year
 Gained commendation for exceeding job expectations

Customer Service Representative  BLOCKBUSTER VIDEOS, ALLEN PARK, MI Nov 2009–Apr 2011
 Guaranteed Secured customer satisfaction by ringing up purchases, responding merchandise questions and promotions
Notable Accomplishments:
 Received $1K reward for being the top salesperson by promoting and upselling the company through mail program
 Won the Employee of the Month Award for three times



Education:
Coursework in Theatre
Henry Ford Community College, Dearborn, MI

Coursework in Business Administration
University of Phoenix Online Campus, Phoenix, AZ


Skills:
40 Word per Minute (WPM)
Customer Service
Office Administration
Microsoft Suite Expertise
Office Operations Management
Sales Operations
Call Center Operations and Client Support


Candidate Contact Information:
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