Operations manager; Administrative director - Healthcare Resume Search
Operations manager; Administrative director - Healthcare Resume Search
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Operations manager; Administrative director Resume

Desired Industry: Healthcare SpiderID: 82239
Desired Job Location: Gainesville, Florida Date Posted: 10/6/2019
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 80000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Doctoral Willing to Relocate: Yes

Multifaceted, results-driven, and goal-focused professional offering high-caliber management qualifications honed from hands-on experience in diverse

healthcare settings. Effective at performing various administrative functions simultaneously in an efficient and a timely manner. Armed with in-depth

knowledge of Health Insurance Portability and Accountability Act (HIPAA) and patient-centered medical home (PCMH) care delivery model. Adept at

leading and training teams and individuals to boost productivity and meet set-forth organizational objectives. Highly capable of working within fast-

paced environment and accomplishing complex tasks without compromising performance and results.

Ambulatory Care Unit (ACU) Practice Manager II, Department of Psychiatry 2017–Present
 Direct all facets of the clinic’s daily operations toward the delivery of exceptional patient care
 Supervise clinical and clerical staff to guarantee the fulfillment of essential training, education, and licensure requirements
 Administer clinical budget and maximize on allowable revenue and cost control, while maintaining cost per visit not exceeding the 10% of the

allocated clinical budget
 Oversee clerical staff functions to improve billing operations and collections, thus gaining consistent and strategic process improvement in

point of service collection by 10%
 Collaborate with the department director in strategizing and implementing the UFHP and departmental business goals
 Promptly respond to clinical issues and generate solution in partnership with the psychiatry and psychology departmental chiefs and

professional staff
 Guarantee clinical operation’s adherence to set-forth regulatory requirements and work closely with the Clinical Safety and Quality Control

departments in which include Clinical Engineering, UF Privacy & Compliance, Shands Legal team, Facilities administration, and Environmental services
 Initiate efforts in improving patient experience and driving continuous clinical process enhancement to attain patient-centered metrics

established the by UFHP
Notable Accomplishments
 Spearheaded strategic execution of process and workflow enhancement which drove more than 3,000 visits from fiscal year 2018 to fiscal year

 Played an integral role in increasing overall satisfaction by 44 points in the Press Gainey metrics for the first quarter of 2019, thus

receiving the University of Florida Health Physicians Patient Satisfaction Award in June 2019
 Enforced clinical team’s compliance with UFHP hospitality standards to ensure the provision of patient-centric care by promoting a team based

work culture which scored 100% in the clinical employee satisfaction for reporting year 18 and 19

Lead Pharmacy Technician 2012–2018
 Handled technician work scheduling and supported pharmacy manager with inventory management and documentation
 Facilitated training and ongoing education of new and existing staff, and ensure the completion of continuous education
 Took charge of troubleshooting pharmacy equipment and presided over the training regarding software update
 Rendered hands-on assistance to clients at drop-off station by updating them on medications and third-party billing changes, as well as

providing sound advice on third-party discrepancies
 Held responsibility in dispensing prescriptions orders to clients, as well as in maintaining an organized and clean working environment
 Dealt with and addressed third-party billing issues

Operations Manager 2016–2017
 Set medical office’s mission and goals to address ever-changing economic and community needs in coordination with the owner
 Devised and modified strategic and long-term plans supporting the medical office’s philosophy and goals covering financial, administrative,

general operations, and staffing
 Developed and proposed effectual credit and collection policies
 Assumed accountability in monitoring and creating new processes and staff assignments to enhance the quality and quantity of work
 Worked closely with owner [CEO] in assessing employee performance as well as suggesting merit increases, promotions, and/or disciplinary

 Demonstrated solid competencies in performing the following tasks which included:
– Initiation and answering of related correspondence;
– Oversight of marketing efforts and contracts with third-parties;
– Management of operational budget
– Human resource function and payroll administration
– Facilities management
– Preparation of comprehensive reports;
– Inventory management;
– Implementation of integrated behavioral health within primary care settings;
– Strategic financial planning; and
– Preparation and examination of provider contracts and fringe benefits
 Steered efforts in maintaining adherence to HIPAA as well as in utilizing PCMH care delivery model
Notable Accomplishments
 Augmented operating revenue form $1.2 mil to $1.5M with efficient revenue cycle and workflow improvements

Administrative Coordinator 2013–2015
 Coordinated first-rate patient care by liaising with clients, administration, and clinical staff
 Effectively solved customer relations complaints and issues and processed overall pharmaceutical prior authorization
 Carried out eligibility and benefits validation as well as the collection of client copay payment and deductible
 Promoted service offerings through social media and ensured confidential client records management
Notable Accomplishment
 Succeeded in increasing customer satisfaction rate by providing first-rate client service


Doctor of Business Administration, In Progress, Expected Completion Date: May 2021
Omega Nu Lamba National Honor Society
Liberty University, Lynchburg, VA

Master of Health Administration, Apr 2018
University of Phoenix, Phoenix, AZ

Master of Business Administration, Apr 2018
University of Phoenix, Phoenix, AZ

Bachelor of Science in Health Service Administration, Dec 2014
Santa Fe College, Gainesville, FL


Medical Group Management Association (MGMA)
American College of Healthcare Executives (ACHE)

Additional Information:

Licensed Pharmacy Technician, State of Florida, For Renewal


Health Service Administration Advisory Board  Santa Fe College Gainesville, FL
Advisory Board Member/Volunteer Logistics Director  Projects for Haiti, Inc. Gainesville, FL
Co-medical Team Leader  Cap-Haitian, Haiti

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