EXECUTIVE DIRECTOR Resume
|Desired Industry: Healthcare
|Desired Job Location: Chicago, Illinois
||Date Posted: 8/21/2019
|Type of Position: Full-Time Permanent
|Desired Wage: 130000
||U.S. Work Authorization: Yes
|Job Level: Executive (President, VP, CEO)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Masters
||Willing to Relocate: Yes
Growth-focused, detail-oriented, and dedicated professional, with extensive experience in all facets of general business development, project administration, strategic planning, and operations management across major non-profit organizations. Skilled at supervising staff and agencies to exceed management expectations, while ensuring organizational success. Equipped with outstanding communication, analytical, and organizational abilities; complemented with capabilities to establish strong, professional relationships with individuals of diverse backgrounds. Core competencies include:
Gift of Hope Organ & Tissue Donor Network - Itasca, IL
Manager, Donation Specialists Apr 2010–Present
Expertly lead the organizations regional authorization strategy, which includes development, sales, and operations initiatives within Northern Illinois and Northwest Indiana.
Function as subject matter expert (SME) on donation authorization and driving business and relationship development activities of a cross-functional team influencing physicians, nurses, and donor families in the intensive care unit (ICU) setting to secure organ and tissues donations.
Hold full responsibility in managing 14 full-time remote-based employees involving 2 supervisors.
Perform clinical assessments and provide highly motivational and persuasive communication plans to ensure positive donation outcomes.
Develop organizational priorities by designing new processes and programs, and improving existing practices supporting the successful achievement of organizational and departmental goals.
Identify and solve current and future staffing needs based on departmental and individual performance trends while forecasting attrition and planning talent acquisition to keep up with the market demand and organizational growth.
Establish and enforce internal and external policies such as board and committee bi-laws, clinical pathways and partner Memorandum of Understanding (MOU), along with internal and external workflows to secure and advance the work of the organization.
Prepare and present personalized presentations fostering trust and rapport with customers, while gaining insight into donor motivation, influencing partnerships and increasing collaboration toward boosting referral activity and rates of authorization, while enhancing family engagement and post donation satisfaction.
Organize and maintain needed documentation to satisfy regulatory and compliance requirements from CMS and other industry oversight agencies.
Earned promotion throughout tenure from donation specialist to supervisor to manager for exemplifying excellent performance.
The Cradle & Cradle Foundation - Evanston, IL
Director of Development and Manager of Community Outreach Oct 2005–Mar 2010
Determined market fundraising prospects, conducted business and market research, performed strategic planning, cultivated professional relationships, as well as sponsoring gift solicitation which grew corporate partners and support by 80%.
Applied 80/20 principal to target high-capacity and probability donors along with personalized donor engagement strategies which involved rapport building, donor motivation identification, and cases execution for support; increased private contributions by 17% for funding streams including annual and monthly giving, individual giving, and employee matching.
Collaborated with interested groups and individuals to raise awareness regarding adoption laws, ethics, and best practices when caring for a woman experiencing unplanned pregnancy and considering adoption.
Oversaw the expansion of the Silver Cradle Award program.
Offered hands-on support to various events including The Cradle Classic golf outing, The Cradle Ball and the Silver Cradle awards ceremony, Christmas at The Cradle, and the Cradle Family Picnic.
Communicated with referral resources to follow-up and share referral outcomes, which resulted in increasing professional referrals by 20%.
Earlier Position Held:
Staybridge Suites by Holiday Inn - Glenview, IL
Director, Sales and Marketing
Candlewood Suites - Schaumberg, IL
Manager, Sales and Marketing
Abercrombie & Kent International, Inc. - Oakbrook, IL
Product Manager and Sales, American Express Platinum Tours – S. America
Abercrombie & Kent International, Inc. - Oakbrook, IL
Coordinator, Customer Service
Apple Vacations - Elk Grove Village, IL
Representative, Customer Service
Post-graduate Certificate in Business Administration and Executive Leadership
The Wharton School of Business at the University of Pennsylvania - Philadelphia, PA
Master of Science in End of Life Studies
Marian University - Fond du Lac, WI
Bachelor of Arts in History and Political Science
Northern Illinois University - DeKalb, IL
Associate of Arts in Secondary Education
College of Lake County - Grayslake, IL
Microsoft Office Applications (Word, Excel, PowerPoint, Teams, StaffHub, and One Drive) | iTransplant | Sales force ServiceNow | Cornerstone | Cerner | MEDITECH Systems | Epic | The Raiser's Edge
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