Enterprise Systems Managment - Engineering Resume Search
Enterprise Systems Managment - Engineering Resume Search
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Enterprise Systems Managment Resume


Desired Industry: Engineering SpiderID: 82124
Desired Job Location: Kennewick, Washington Date Posted: 7/30/2019
Type of Position: Contractor Availability Date: 8/1/2019
Desired Wage: 13000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 50-75%
Highest Degree Attained: None Willing to Relocate: Yes


Objective:
Twenty years of experience in IT with success in enterprise Monitoring and Management.


Experience:
Integration,troubleshooting and administration of all above products on UNIX, Windows based hosts.


Education:
Hands on experience on Topology based Event Correlation, Suppression and Enrichment.Life cycle management for all above mentioned products.


Skills:
Hands on experience on Topology based Event Correlation, Suppression and Enrichment.Life cycle management for all above mentioned products. Incident Management Change Management (Planning & Execution)
Root cause analysis / Problem Management
SLA compliance for tickets, Create preventative measures on complex project


Additional Information:
AgreeYa Solutions, CA Consultant
Present: Monitors system performance and ensure data integrity. Installs new software releases and system upgrades. Evaluates and installs patches. Resolves computing systems related problems. Perform system backups and recoveries.


10/2016 to FUJITSU Raleigh, NC Consultant
05/2017 Technical Consultant
Engineer identifies gaps in technical monitoring capabilities so they can be filled or avoided to meet projects needs. Road-map, design, build, and maintain the operational readiness of the application monitoring infrastructure in a 24 x 7 x Forever computing environment. Review business requirements prior to final signature of contracts for services and/or implementation.

Work with internal and external customers to understand current and future requirements and develop scalable and cost efficient solutions
Direct IT Consultants regarding operational execution of production tasks, implementations, etc.
Maintain and improve the standards within the Monitoring group and to good practice.

06/2016 to TIME WARNER CABLE Falls Church, VA- Consultant
09//2016 Technical Consultant
Technical Consultant coordinating for implementation offering directions and solutions. Identifying functional, technical, and business requirements and provide solutions.
Design/Implementation of APM suite of tools for medium to complex environments
Perform highly complex/technical solution design and implementations
Create solutions based on ITIL good practices and implementations
Configure application interfaces between APM suits and also with Infra monitoring tools


11/2014 to DTTC Dallas, TX Consultant
05/2016 Network Tools
Duties were, but are not limited to, network engineering and support of multi-protocol enterprise networks. Also, performing network audits; critical evaluations and develop recommendations with regard to network hardware.
Work with internal and external customers to understand current and future requirements and develop scalable and cost efficient solutions
Using enterprise Monitoring Tools: CA e-HEALTH, NetQOS Spectrum nGenuesOne
Analyze data traffic patterns within system infrastructure, detecting operational problems and recommending improvements to ensure optimal performance
Created and maintains documentation as it relates to Monitoring configuration, mapping, processes and service records.
Maintain and improve the standards within the Monitoring group and to good practice.


10/2012 to MERLIN INTL Austin, TX (remote)- Consultant
05/2013 Spectrum SOI Analyst
This role is about leveraging technology with a simple and focused mission around maintaining and improving the core enterprise software. Managed the newly released CA-SOI a modern enterprise platform with new capabilities never before available.
Provide subject matter skills on CA Service Operations Insight (SOI), Spectrum, e-Health, and Service Desk.
Integration, Troubleshooting and administration of Nimsoft on UNIX, Windows based hosts.
Specification and implementation of UIM dashboards
Customize CA Service Operations Insight to provide dashboards, monitoring and alerts for numerous applications in the production and per-production environments.
Develop SOI policies to effectively notify and ticket based on infrastructure and performance alerts.
Lead project teams through all phases of life cycle development on complex large scale projects.


06/2012 to TEK SYSTEMS (LPS) Jacksonville, FL Consultant
09/2012 CA Tools/Network Consultant
Supporting two groups: The ECC (Enterprise Command Center) AND the System Assurance Groups, reviewing the current alerting structure and determining best business practices for a more proactive- predicative environment. Standardize alerts so that they can minimize problems in a more efficient way. Working with internal and external customers to understand current and future requirements and develop cost efficient solutions
CA Spectrum (monitoring, troubleshooting)
Analyze business needs and recommend technical solutions. Direct implementation and execution of new/upgraded information systems

02/2010 to JACKSONVILLE ELECTRIC AUTHORITY (JEA) Jacksonville, FL - FTE
06/2012 Sr. Systems Engineer
This position was primarily responsible for managing medium to large-scale projects involving all CA information Technology (IT) solutions Included were: Integration of CA Spectrum Infrastructure Manager, CA Service Operations Insight, CA Virtual Assurance (VAIM), and other CA components such as e-Health, NetQoS, APM (Wily) Introscope and Customer Experience Manager (CEM).
Manage the vendor(s) relationship and vendor work efforts.
CA Wily (APM) installation, configuration and maintenance of CA APM components
Review business requirements prior to final signature of contracts for services and/or implementation.
Knowledge of how complex applications interact with OS, WEB, DB, and Hardware component
CA Spectrum, CA-NSM and CA e-Health and CA Service Desk integration
CA Enterprise Tools in a managed services/data center environment
Plans and controls scope for complex, ambiguous or fluid projects.


10/2009 to WEST CORP Omaha, NE Consultant
02/2010 Senior Systems Administrator
Responsible for identifying and analyzing system requirements to develop detailed design specifications for data traffic and system enhancements to include designing, configuring, and maintaining system services.
Analyze data traffic patterns within system infrastructure,
detecting operational problems and recommending improvements
Participate in the activities involved in the quality resolution of system issues or concerns

04/2008 to VERIGENT Sea Side, CA Consultant
12/2008 Senior Systems Administrator
Provide technical information and technology support to the enterprise. Work with management to formulate enterprise-wide technical information on new technology products and/or service strategies. Leverage extensive industry and enterprise knowledge in identifying problems and recommending integrated solutions, products and services in support of the enterprise's business goals or technical needs. Provide recommendations and guidance in the design, development, implementation and management of products and solutions.
Maintain operational status of NSM/TNG consoles for clients, including a 7X24 Service Desk.
Maintenance of CA Enterprise tools and assists personnel with trouble shooting if any.
Work with customers and IS managers/directors in the planning and budgeting of assigned capital and operating projects.

01/2007 to SEARCH 5 STAFFING, INC Cleveland, OH Consultant
09/2007 Unicenter Enterprise Manager
Responsible for identifying and analyzing system requirements to develop detailed design specifications for data traffic and system enhancements to include designing, configuring, and maintaining system services within company infrastructure, monitoring the data communications to ensure system is available to all users
Decreased server and processing down time by defining basic alerts to efficiently target critical alerts.
Provide recommendations and guidance in the design, development, implementation and management of products and solutions
Resolving complex issues, assisted in escalating issues.



04/2003 to CSC Remote FTE
06/2006 Senior Computer Scientist
Responsible for managing medium to large-scale projects involving all types of Information Technology (IT) solutions. Perform project management for new system implementations, large-scale upgrades of existing systems on a global scale. Special focus projects requiring multiple resources and expertise from across the enterprise and any other IT-related projects which require a high-level of management and organization to be successful.
Leads project teams to ensure scope, timeliness, deliverable s, budgets and quality are meeting and exceeding expectations.
10/2002 to NCI SYSTEMS, INC. Herndon, VA Consultant
04/2003 TNG Enterprise Advisory
Coordinated the installation, operations, and maintenance of enterprise networks systems. Analyzed design, engineering, and equipment requirements to support telecommunications efforts. Evaluated hardware, software, and network capabilities. Assessed transition protocols for nation-wide client sites.
Ability to effectively manage relationships with other architecture teams, application teams, stakeholders, business and customer representatives
Designed and engineered major enterprise systems, delivering high-quality, cost-efficient operations.
Integrated updated call center software into an existing enterprise management system, training and mentoring end-users.
Created recovery action plans to effectively troubleshoot systems in an unexpected state.

04/2001 to LOUIS VUITTON & MOET HENNESSY San Francisco, CA - Consultant
02/2002 DFS - TNG Consultant
Supervised operational teams for IT global asset management. Refined and administered plans, policies, and procedures to introduce CA TNG into client sites across Asia and Europe.
Managed the technical services staff through ongoing development and production efforts.
Approve hardware and software solutions for complex problems
Work with third party vendors to drive product road maps and feature enhancements
Makes recommendations to management on desirable additions and development
Coordinated project plans and deployment schedules
Enhanced productivity, and reliability by instituting a proof of concept that significantly increased customer satisfaction.


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