Director - Social Services Resume Search
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Director Resume

Desired Industry: Social Services SpiderID: 81946
Desired Job Location: Tonawanda, New York Date Posted: 4/10/2019
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 70000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: Yes

Seasoned, motivated, and goal-oriented professional, with extensive background in program administration, interpersonal relations, welfare management, and strategic planning and implementation. Expert at launching and overseeing entire operations along with handling clinical and leadership responsibilities; proficient in staffing and professional development. Known for expertise in meeting goals while focusing on long-term vision. Experienced in working within the non-profit sector; with adeptness in marketing products to vendors, training personnel, as well as achieving positive outcomes on safety, risk, permanency, and well-being. Accustomed to communicating and facilitating meetings with stakeholders to ensure high-quality results and client/patient satisfaction.

»Research Foundation of SUNY Buffalo State College, Buffalo, NY
»Family Engagement Specialist | Educational and Developmental Specialist Jan 2013–Present

*Work with the Center for Development of Human Services (CDHS), Child Protective Services Training Institute, the NYS Office of Children and Family Services (OCFS), and the 8 local social services districts and 14 voluntary foster care non-profit agencies of the WNY region to successfully market and sell effective Family Engagement strategies in line with the NY State Child Welfare Practice Model;
*Support all aspects of the child welfare system including assisting caseworkers in achieving the outcomes of safety, permanency and well-being for children through classroom trainings and coaching sessions on Principles of Partnership and Family Engagement strategies - Child-Centered Family-Focused Practice, Locating and Engaging Fathers (including incarcerated fathers), Coaching Family Visits, and Family Group Conferencing;
*Perform a wide range of tasks, including onsite and online instruction of toolkit deliveries, coaching and modeling of Family Engagement strategies, development of toolkit curricula to be used across NYS, and technical assistance for all aspects of Family Engagement to all levels of management at local social service districts and voluntary foster care agencies;
*Promote practice improvement through case reviews and data analysis of key performance indicators to conduct needs assessments and assist counties and non-profit organizations in developing strategies to achieve the goals of safety and permanency for children while also ensuring compliance with State and Federal regulations;
*Collaborate with State regional office staff, local social services districts and voluntary foster care agencies to assist with the development performance improvement plans and to identify new methods for continuous quality improvement and assurance of best practices and evidence-based models;
*Proactively maintain involvement with different meetings with OCFS home and regional offices in local districts and agencies to discuss all issues associated with Child Welfare and placement.

»New Directions Youth and Family Services, Niagara Falls, NY | 1996–2013
»Program Manager, Niagara County Contracted Programs Dec 2009–Jan 2013

*Proficient with all aspects of launching new programs, staffing and professional development including oversight of overall operations of 3 contracted programs in Niagara County, namely Family Assessment Response (FAR), Family Group Conferencing (FGC), and Coaching Family Visits (CFV);
*Earned recognition for expanding services and programs within the first year, negotiating and securing contracts with Niagara County Department of Social Services for FAR, FGC, and CFV and establishing partnerships with various organizations unprecedented in Niagara County;
*Designed strategic behavioral goals and objectives, prepared and submitted treatment plans, coordinated services and supports for children and families as well as departmental quarterly and annual outcome reports to the Niagara County Director Services;
*Rendered professional counseling, advocacy, case and crisis management, and case coordination; while developing programs and maintaining staff budgets;
*Assisted with audits for accreditation by generating the necessary documentation;
*Created and implemented program manuals, comprised of general policies and procedures, along with other processes to support best practices;
*Chaired weekly individual supervision and team meetings to provide clinical supervision, as well as identify accurate assessments and appropriate program referrals individually and by teams;
*Problem-solved various issues in collaboration with key stakeholders and other personnel from family court, Child Advocacy Center, and local law enforcement;
*Closely monitored and performed regular assessments of ongoing safety and risk issues to ensure safety and well-being of children, families, and all team members.

»Home Finder Supervisor | Social Worker | Caseworker Jan 2000–Dec 2009

*Created and executed a foster and adoptive parent recruitment plan and met with potential foster and adoptive parents for their pre-certification trainings;
*Acquired pertinent information from state and community agencies and maintained case records as required for home certification;
*Acted as representative of the agency during appropriate coalition, as well as committees at community recruitment events;
*Took charge of sending written acknowledgments to foster parents on life-cycle events and other appropriate times;
*Carried out key tasks to place children in appropriate foster homes, such as completing intake paperwork and coordinating all treatment and transfer educational and medical services;
*Administered all logistics for foster/biological and parent/children training;
*Conceptualized behavioral goals and objectives, conducted therapeutic activities for parents and children, and enforced visitation and reunification of children with biological families.

Master of Social Work:
State University of New York at Buffalo, Buffalo, NY

Bachelor of Science in Community and Human Services with Concentration in Child Welfare:
State University of New York Empire State College, Buffalo, NY

Summary of Professional Qualifications:

*Provided training and coaching support to child welfare professionals throughout the Western NY region on effective Family Engagement strategies so that counties and voluntary foster care agency staff were able to improve safety, permanency and well-being outcomes for children and families.
*Developed and provided consultation on culturally competent, trauma informed and solution focused Family Engagement training curriculum that was implemented statewide by the New York State Office of Children and Family Services (OCFS) so that Federal standards were met.
*Advised the OCFS WNY Regional Director on regional operations including staffing, training, and supervision. Recommended creative solutions to assist regional office staff to better coordinate the oversight and monitoring of child welfare practice including effective organizational assessment and continuous quality improvement.
*Earned recognition for developing, implementing and expanding services within 1 year for 3 programs contracted by the Niagara County Department of Social Services. Accomplishments include overseeing all program operations, meeting short term goals focusing on long-term vision, treatment plan development, professional counseling, advocacy, case and crisis management, and budgeting; along with evaluation of more than 6,000 client visits yearly for a diverse population of at-risk adults, youth, and families affected by trauma, abuse, and neglect.
*Served as co-chair of the Coalition of Adoption and Foster Family Agencies and successfully established a network of stakeholders to help secure funds to ensure ongoing sustainability of the Coalition including raising awareness, organizing, marketing, and collecting donations.

Additional Information:
Volunteer Experience:

Co-Chair–Coalition of Adoption and Foster Family Agencies (CAFFA), Buffalo, NY
Master of Social Work Internship– Child Advocacy Center, Niagara County, NY
Court-Appointed Special Advocate (CASA)–The Clarkson Center for Human Services, Inc., Buffalo, NY

Selected Certifications:

Cultural Sensitivity and Case Work Practice Certification
Training of Trainers (TOT) for Child Sexual Abuse Leadership Certification
R. Greenwald, Child and Adolescent Trauma Informed Certification | Child Sexual Abuse Certification

Selected Professional Development:

Work Practice with Children and Families Training | Child Protective Services Response Training
Training of Trainers (TOT) for New York State Family Engagement Toolkits
Training of Trainers (TOT) for the New York State Principles of Partnership (POP)
Training of Trainers (TOT), Week 1, Child Welfare Foundations Program
Training of Trainers (TOT) for Model Approach to Partnership in Parenting (GPS/MAPP)
Keys to Excellence in Your Supervision (KEYS) | Trauma Informed Care/Solution Focused Approach
Identifying and Assisting Trafficked Children in Erie County
New York State Family Assessment Response Solution-Focused Case
Evidence-Based Approach to Treatment of Anxiety in Children with High-Functioning Autistic Spectrum Disorder

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