Director of Operations - Management Resume Search
Director of Operations - Management Resume Search
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Director of Operations Resume


Desired Industry: Management SpiderID: 81930
Desired Job Location: Dallas, Texas Date Posted: 4/2/2019
Type of Position: Full-Time Permanent Availability Date: 4/29/2019
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided


Experience:
CORELOGIC, IRVING, TX
Leader(Sr Manager), Data Operations-Data Acquisition 2017-Present
________________________________________
- Lead Tax Date Acquisition Team, ensure timely and accurate acquisition of Real Estate Tax Data for all 50 States, build and develop KPIs, metrics and workflow tracking and reporting system including dashboards and analytics.
- Conduct process review and lead extensive process improvement project to improve efficiency, reduce errors, improve vital communications, reduce cost and improve flow of data and information from collecting agencies through the process to the Tax Reporting Units.
- Build strong partnerships with adjacent data transformation processes, internal customers, external taxing agencies and vendors.
- Lead team of 17 Data Coordinators including three Supervisors located across three states.

BLUE CROSS BLUE SHIELD OF TEXAS (HCSC), RICHARDSON, TX
Senior Manager, Business Reporting & Analytics 2011V2017
- Lead Service Delivery Organization, Data and Analytics Solutions Team, providing HCSC Claim, Member and Provider Operations, Human Resources and Marketing with timely performance reporting, metrics, and complex analytics to improve performance and reduce cost.
- Offer analytics to promote gains in efficiency and cost reduction within the operation by collaborating with the operation, finance, and quality teams
- Developed and maintained close partnerships with the operations leadership in identifying the reporting needs, creating goals and metrics, and providing data and process analytics in relation to the operation
- Partnered with operations leaders to guide the development and acceptance of advanced analytics and reporting tools to better understand and manage their operations.
- Lead direct reports of 21 analysts, data scientists and 2 managers, boosting their performance through effectual coaching.
- Incorporate advanced analytics including statistical model and forecasting to performance analytics support

Career Highlights:
Successfully built and deployed a Data and Analytics Solutions Team of 2 managers and 21 data analysts and data scientists across multiple sites that utilized SQL, SAS, R and SSIS to deliver reporting and analytic solutions across the business via web, Excel and Tableau.
Served as the driving force in the transition of Data and Analytics Solutions Team into a collaborative business partner responsible for providing performance analytics to operations and senior leadership.
Efficiently lead the development and establishment of interactive dashboard tools, metric reporting, and analysis, emphasizing value on becoming close and collaborative partner with the business
Lead the change process in streamlining processes by changing operations reporting from list reports to interactive dashboards with key performance indicator (KPI) measures and imbedded analysis leveraging multivariate statistical methods, predictive models and hierarchical linear modeling.
Lead a diverse team of technical analysts and data scientists, in the development of all levels of reporting including daily, weekly and monthly status reports, interactive dashboards, KPI monitoring tools, control charting and ad hoc reporting across all lines of the operation: Claims, Inquiry, Quality, Human Resources, Performance Guarantee, Provider Account reporting, Prompt Pay and Marketing.


Education:
Ohio State University 1985


Affiliations:
Richardson Soccer Association
Dallas CASA


Skills:
Staff Leadership Development and Coaching |Strategic Planning and Implementation | Project Management |Six Sigma Black Belt| Budget and Cost Reduction |Leadership Development |Cross-functional Collaboration and Team Building | Continuous Process Improvement | Operations Management |Change Management| Development and Deployment of Analytic and Reporting Solutions


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