|Desired Industry: Management
|Desired Job Location: Calgary, Alberta
||Date Posted: 3/22/2019
|Type of Position: Full-Time Permanent
||Availability Date: March 15, 2919
|Desired Wage: 50,000
||U.S. Work Authorization:
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: Undecided
provide exceptional guest service creating a remarkable experience to initiate, educate, recover and increase client loyalty wherever possible
PLEASE NOTE: I have included only jobs highlighting relevant skills &/or experience
TEXAS LOUNGE, Calgary, Alberta Oct. 2017 Present
General Manager and Bartender
Regular bartender duties
All regular duties of a bar business General Manager as well as General Manager of adjoining business Goliaths Saunatel, a private mens health spa
Assist customers and staff with their needs including alcohol consumption management, conflict resolution, and turning complaints into compliments is a special niche for me
Work closely with the Owner to boost sales and morale within the two businesses
Human Resources (15 staff): Interviewing, hiring, training, and scheduling, coaching, disciplining, incentivizing, promoting, dismissing etc.
Recruit employees to create a dynamic and happy team. Focus on continual improvement in service, professionalism, performance, and profit
Retain staff by continually supporting them, following up with concerns and making adjustments when needed without compromising labor cost, relations with either guests or staff themselves
Assign tasks to team members according to skills and abilities to build a stronger team
Sales analysis, creating acceleration tools to increase business and morale, identifying issue areas and coming up with solutions
Cash procedures for the bar and the health club
B.F.I, Red Deer, Alberta Aug. 2011 May 2013
While working at Main Office, duties include but not limited to: answering telephone inquiries, directing to appropriate colleague, dispatching, filing, updating files
Works a variety of shifts with a smile, dedication and positive energy
Focus on client contracts, negotiating, re-signing and entering current contracts, file maintenance, purging old ones
Entering timesheets of staff and verifying charges billed to clients
Spent more than a year at Horn Hill Transfer Station in the office working alone, responsible for all office operations including: operating scale, cash handling & balancing, use of computer program (TRUX 7), Microsoft Office Suite, preparing reports, customer service duties including conflict resolution, other office duties as required.
CANADA TRUST, Vancouver, British Columbia Oct. 1995 July 1997
Customer Service Representative
Emphasis on an unwavering commitment to guest relations through the creation of an exceptional guest experience.
All teller duties
Lindsay Thurber Comprehensive High School Advanced Diploma 1987-1991, Red Deer, AB.
Academy of Learning Microsoft Office Advanced 2003, Red Deer, AB.
Red Deer College Virtual Assistance Certificate 2004, Red Deer, AB.
Strong proficiency in Microsoft Office products: Excel, Word, Power Point, Outlook, 60 wpm.
Excellent reflective-listening skills
Independently motivated, able to work with minimal supervision and strong sales skills
Adaptability when dealing with spontaneous work place changes
Strong intrapersonal skills with a positive and friendly demeanor
Class 2 Drivers License with Q Endorsement for Air Brakes
St Johns First Aid, Pro Serve certified,
Available upon request.
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