Human Resources Business Partner Resume
|Desired Industry: Human Resources
|Desired Job Location: Laveen, Arizona
||Date Posted: 8/28/2018
|Type of Position: Full-Time Permanent
|Desired Wage: 65000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Masters
||Willing to Relocate: Yes
Multifaceted and results-oriented professional, offering extensive experience in human resources (HR) management, along with outstanding leadership capabilities in driving efficiency to ensure organizational growth and advancement.
Adeptness in providing guidance to senior leadership on various areas, including benefits and compensation, new hire orientation, regulatory compliance, policy and procedure creation, learning and development and human resource information system (HRIS).
Expertise in the delivery of HR services to structure organizations and individual positions based on new and modified missions, strategies, and succession plans.
Efficiency in overseeing various professionals from all levels to provide resolution to human relation matters.
Ability to build and strengthen work relationships with individuals of diverse backgrounds in support of business operations.
Proficiency with Microsoft Office applications (Word, PowerPoint, Excel, Access, Outlook, Project, Visio, and OneNote), SharePoint, Adobe programs (Captivate and Dreamweaver), PeopleSoft, Oracle, and HRIS.
Aetna, Phoenix, AZ | Jan 2014–Present
Learning and Performance Supervisor Jan 2017–Present
Strategic Planning and Implementation: Provide assistance to the director of learning and performance in conceptualizing and implementing strategies in support of key learning initiatives for Medicaid and across the Aetna enterprise.
Staff Supervision and Management: Render direct supervision to a total of eight learning consultants, focusing on various areas, spanning project management, instructional design, and training delivery.
Learning and Development: Lead the department’s learning and development reporting and analytics. Facilitate coaching/mentoring of new leaders, while creating curricula for leadership training and development.
Project Management: Play a key role as lead project manager for various high-profile projects including implementation of new health plan business and standard operating practices, as well as system migrations.
Program Administration: Maintain proactive involvement in the design and evaluation of effectiveness and return on investment (ROI) of training programs
Offered hands-on support with the execution of change management strategies for the restructuring of two department organizations in a span of two years
Made major contribution to more than 50 project strategic initiatives impacting learning and performance within Aetna Medicaid and across the enterprise
Earned nomination for Aetna Way Award in category of excellence for exemplary performance, as well as representing the organization’s key core values
Learning Consultant Jan 2016–Jan 2017
Project Management: Demonstrated excellent skills in handling multiple, highly complex projects with focus on learning and development for staff of all levels within the Medicaid Division.
Performance Optimization: Conferred with constituents and key business partners to determine needs and offer recommendations toward performance improvement.
Program Administration: Employed analytical skills in conducting in-depth data analysis to identify gaps in performance; while performing follow-up assessments based on Kirkpatrick’s model to evaluate effectiveness of the department’s training programs.
Curriculum Development: Initiated and facilitated curriculum to provide education to staff on role-specific workflows, processes, and state contractual requirements.
Spearheaded seven successful implementations within a 12-month period, including numerous projects which occurred concurrently
Clinical Educator Jan 2014–Jan 2016
Training and Development: Presided over training sessions for identified clinical audiences, including care, utilization, and quality management, as well as behavioral health employees. Functioned as lead facilitator for the Missouri and Michigan Coventry migrations training. Ensured the preparedness of staff to transition to new systems, policies, and procedures through change management skills.
Performance Optimization: Worked closely with business leaders to conduct performance analysis and determine gaps and appropriate training interventions toward business improvement.
Curriculum Design: Guaranteed alignment of unique geographic and product needs of designated audiences with the curriculum by assisting with its design and development.
Program Administration: Thoroughly assessed the effectiveness of training programs during its implementation and at designated intervals to provide feedback from program participants and business leaders. Contributed to key efforts to enhance curricula based on received feedback.
Drove key initiatives for the implementation of Aetna Better Health of Louisiana’s Behavioral Health, which involved the following:
Pivotal role as learning and performance project lead;
Curricula development and delivery for all health plan employees to educate them on the new line of business; and
Training session facilitation to identify impacts to the new line of business on current policies, procedures, and workflows for all health plan staff
Blood Systems, Inc., Phoenix, AZ
Senior Compensation and Benefits Analyst Jan 2010–Dec 2013
Employee Relations and Welfare: Planned and coordinated employee welfare programs, while providing professional counseling to field human resources staff and management on leave of absence and compliance.
HR Consulting Services: Interfaced with field human resources staff and management to render advice on issues, such as benefits, compensation, and employee relations investigations as the internal consultant. Rendered support with prompt response to inquiries on the organization’s reduction in force (RIF) process.
Process Improvement: Offered comprehensive recommendations toward the enhancement of employee welfare program and generation of cost savings for the organization.
Managed and accomplished the Oracle Advanced Benefits Project that enabled employees to complete benefits enrollment online as the human resources lead by drafting and executing all user requirement and user acceptance test documents.
Played an integral role as team lead/facilitator for the Leave of Absence Outsourcing Project, which included preparing a formal request for approval for vendor selection and outsourcing the leave of absence administration process.
Created and disseminated annual total compensation statements for all 3,500 employees within the first quarter of 2011; earning recognition as the earliest distribution since its implementation in 2007.
Established a wellness program amid series of challenges and goals, achieving 19% participation, which exceeded the goal by 9%.
Participated in the CTS One Employer Project as project team member to test all system requirements for new business affiliate, including the implementation of individual welfare program and HRIS system.
Universal Technical Institute, Phoenix, AZ
Total Rewards Specialist Feb 2008–Jan 2010
Administrative Support: Rendered support with open enrollment by writing communications, performing system testing, and handling report auditing.
Benefits Administration: Carried out prompt response to benefit inquiries, benchmarking of company health and wellness programs, and delivery of relevant data to establish a baseline for comparison to future years’ data. Oversaw the processing of company leaves of absences, along with its close monitoring.
Presided over Family and Medical Leave Act (FMLA) and disability training for field human resources staff and management of approximately 20 members
Offered hands-on support with the development of a companywide vacation donation program, including its official policy
Served as a key member of the Project Team to revise all company job descriptions, including a competencies section, while facilitating various meetings
Master of Science Degree in Counseling and Community Counseling: 2012
The University of Phoenix, Phoenix, AZ
Bachelor of Science Degree in Health Administration: 2008
The University of Phoenix, Phoenix, AZ
Behavioral Health Licenses:
National Certified Counselor (NCC) | Licensed Associate Counselor (LAC)
American Counseling Association (ACA)
Society of Human Resources Management (SHRM)
Aetna Medicaid’s Arizona African American Employee Resource Group (AZ-AAERG)
Professional Development Committee Chair
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