Account Manager - Accounting Bookkeeping Resume Search
Account Manager - Accounting Bookkeeping Resume Search
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Account Manager Resume

Desired Industry: Accounting/Bookkeeping SpiderID: 81377
Desired Job Location: Indianapolis, Indiana Date Posted: 8/27/2018
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 50000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

Versatile and goal-driven professional, equipped with extensive experience and proven record of success in sales and account management, with background in delivering quality in-service and product. Adept at exceeding sales targets and developing long-term relationships capture new business opportunities to achieve and exceed goals. Known for strong work ethic and professional demeanor; able to manage and accomplish various responsibilities within deadline.

UPNEST, Indianapolis, IN
Account Executive 2017–Present
Adhere to sales process on warm leads in developing a continuous rotating portfolio of business which include proactive communication with clients until home is under contract, capturing upsell opportunities, recruiting top agents into platform, and assisting them in utilizing the site and remote environment
Assume full accountability in prospecting and creating new business relationships with top real estate brokerage across the United States
Apply excellent communication skills in negotiating with agents on behalf of home owners to generate sales
Conduct an average of 60 outbound client-focused calls on a daily basis
Makes sound recommendation to engineers and the Product Team to streamline processes
Key Highlights
Played a vital role in tripling the total company revenue in 2017 as an active member of the Sales Development Team
Achieved and surpassed goal 9 out of 11 months with an average of 18% conversion rate

ANGIE’S LIST, Indianapolis, IN
Client Success Manager 2015–2017
Oversaw business portfolio of assigned accounts, which entailed retention of advertisers and renewal of their contract, generation of upsell opportunities, and development of eCommerce offers
Managed book of business of more than 350 service provider accounts amounting to more than $1.4M
Built strong account relationships by understanding customer needs and surpassing customer expectations
Presented service offerings to current advertisers to maximize return on investment (ROI) and drive customer service and retention
Key Highlights
Drove efforts in achieving and exceeding sales goals, 23 months out of 27 months
Showed exemplary performance and strong work ethic, thus achieving the following:
Mentality Award in June 2015 and nomination in June 2016;
Performance Award for highest renewal rate in August 2016;
Integrity Award in March 2017;
Lions Club for highest achievement in the Client Success Department;
Stan’s Club for top 10% in the department in 2015;
Stephan’s Club for top 20% of the quarter/ half five times; and
Highest attrition percentage (204%) in account management P2 in 2015

Member Services and Sales Representative 2013–2015
Held responsibility for the renewal and retention of current memberships, along with development of new memberships and delivery of first-rate customer service
Performed a wide array of tasks, such as answering inbound customer service and sales calls to provide quotation to new business and renewals; executing reviews or changes, and maintaining accounts that requested cancellation
Delivered outstanding customer service experience through application of quick computer navigation and organizational skills
Exercised sound judgment in resolving customer issues and problems
Mentored colleagues regarding expectations and protocols

Key Highlights
Demonstrated first rate performance that led to the achievement of the Stephan’s Club Award for positioning at the top 20% of the quarter five times
Capitalized on industry expertise in selling the highest lifetime memberships in the department within nine months
Exemplified effectiveness in maintaining top performer position in the department for 2014 fiscal year

Bachelor of Science in Marketing, In Progress (Expected Completion Date: Mar 2020)
Western Governors University, Salt Lake City, UT (Online)

Associate of Applied Science in Design Technology and Architecture, 2011
Ivy Tech Community College, Indianapolis, IN

Coursework toward Medical Assistant Program, 2003
Kaplan College, Indianapolis, IN

Coursework in Women’s Studies, 2003
Ball State University, Muncie, IN

Product Upsell | Portfolio Management| Training and Supervision | Continuous Improvement
Team Leadership | Customer Service | Problem Resolution| Cross-functional Collaboration

Additional Information:
Lushin Sales Training

Habitat for Humanity| Lunch Buddies w/ IPS #14 |Christamore House Thanksgiving Dinner Preparation

Technical Skills:
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Lotus Note | Oracle | Salesforce
Salesforce Lightening | Gainsight | Lessonly | Pardot | SAP | Adobe Photoshop | AutoCAD
WebEx | Skype | | FaceTime | Loom | Zoom

Candidate Contact Information: has chosen not to make contact information available on this page.
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